Senior Team Manager

1 week ago


surat, India beBeeManager Full time

Senior Team ManagerServe as the primary team manager responsible for leading, mentoring, and supporting a diverse team of NOC engineers across all shifts.Promote professional development through structured training, coaching, and ongoing feedback sessions to enhance employee performance.Foster a culture of accountability, high performance, and exceptional service quality by setting clear goals and expectations.Operational OversightMaintain comprehensive operational control over the entire NOC function, ensuring consistent monitoring, prompt alert handling, and adherence to established operational routines.Ensure uniform execution of predefined procedures, escalation paths, and runbooks across all teams.Cultivate a proactive environment that encourages employees to identify and report potential issues before they become major problems.Incident ManagementOversee response efforts during major incidents (P1/P2) and coordinate with cross-functional teams to ensure timely resolution.Evaluate incident severity, prioritize mitigation actions, and allocate necessary resources to minimize downtime and impact on customers.Service Quality & Continuous ImprovementMonitor key performance indicators (KPIs), track service level agreements (SLAs), and develop strategies to drive continuous improvement and optimize operational efficiency.Identify recurring issues and implement targeted solutions to eliminate roadblocks and improve overall productivity.Communication & ReportingDevelop and maintain effective communication channels with stakeholders to provide real-time updates on operational status, incident management, and service delivery.



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