Experience Enhancement Specialist

1 week ago


india beBeeCustomer Full time

Role OverviewThis specialist plays a pivotal role in enhancing customer satisfaction by streamlining processes.Manage communication channels to maintain key metrics.Handle customer concerns, directing them to suitable solutions and following up with relevant teams.Own customer relationships, utilizing CRM tools to manage the lifecycle and track engagement.Main ResponsibilitiesIdentify process roadblocks, suggesting improvements to management and automating workflows.Develop community engagement strategies to boost retention and reduce churn.Relay customer insights and feedback to inform product, operations, and engineering decisions.The ideal candidate will have strong interpersonal skills, be able to work independently, and possess excellent problem-solving abilities.



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