Process Excellence Specialist
5 days ago
Process Excellence SpecialistAbout the Role:We are seeking a meticulous and customer-centric Process Excellence Specialist to join our service delivery team. The ideal candidate will have strong analytical skills, a passion for customer satisfaction, and a keen eye for process improvement within an e-commerce environment.Key Responsibilities:Monitor and evaluate the quality of customer interactions handled by customer service representatives.Develop and maintain quality monitoring forms, scorecards, and performance metrics.Provide constructive feedback and coaching to agents to enhance service quality and customer satisfaction.Identify process gaps and recurring issues, and collaborate with team leads and training teams to implement improvements.Conduct regular calibration sessions to ensure consistent quality evaluation across the team.Generate and analyze quality reports, identify trends, and recommend data-driven action plans.Participate in process audits and support service delivery initiatives.Ensure compliance with organizational policies, tone of voice, and brand standards.Assist in updating SOPs and best practices based on quality insights.
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Operations Excellence Specialist
1 week ago
Ahmedabad, Gujarat, India Weekday Full time ₹ 3,00,000 - ₹ 4,00,000This role is for one of our clientsIndustry: LibrariesSeniority level: Associate levelMin Experience: 2 yearsLocation: AhmedabadJobType: full-time ₹3,00,000 - ₹4,00,000 a year We are looking for a proactive and detail-oriented Operations Excellence Specialist to enhance the efficiency, accuracy, and reliability of our core operational and logistics...
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Process Excellence Specialist
4 days ago
ahmedabad, India beBeeTechnical Full timeJob Role: Technical Process AnalystWe are seeking an experienced professional to support our organization in diagnosing and resolving challenges within the software development lifecycle.Software Development Process Analysis: Map and review the current SDLC, including requirements, design, build, QA/testing, deployment, and post-implementation...
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Operations Excellence Specialist
1 week ago
Ahmedabad, Gujarat, India Weekday Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThis role is for one of our clientsIndustry: LibrariesSeniority level: Associate levelMin Experience: 2 yearsLocation: AhmedabadJobType: full-timeWe are looking for a proactive and detail-oriented Operations Excellence Specialist to enhance the efficiency, accuracy, and reliability of our core operational and logistics processes. This role is ideal for...
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Operations Excellence Specialist
4 weeks ago
Ahmedabad, India Weekday (YC W21) Full timeJob Description This role is for one of our clients Industry: Libraries Seniority level: Associate level Min Experience: 2 years Location: Ahmedabad JobType: full-time We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our...
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Process Specialist
2 days ago
Ahmedabad, Gujarat, India Medusind Full timeCompany DescriptionMedusind is a leading medical and dental billing and revenue cycle management company, dedicated to helping healthcare organizations maximize revenue and reduce operational costs. With a team of over 3,000 employees, including AAPC-certified coders, Medusind provides client-focused services with advanced transparency and data tracking....
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Business Process Strategist
1 week ago
ahmedabad, India beBeeProcess Full timeOperational Excellence Specialist - Drive business results through strategic process improvement and regulatory compliance initiatives, ensuring seamless integration of Lean Six Sigma methodologies and international standards.As an Operational Excellence Specialist, you will analyze complex business processes, identify control gaps, and coordinate audits to...
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Operations Excellence Specialist
3 weeks ago
Ahmedabad, India Coca-Cola Full timeThis job is with Coca-Cola, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Our Purpose and Growth Culture:We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a...
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Accounting Process Optimization Specialist
1 week ago
ahmedabad, India beBeeAccounting Full timeWe're redefining the way accounting firms work by bringing AI automation to their core operations. Our mission is to empower accountants to eliminate repetitive tasks and focus on high-value services for their clients.Job OverviewAs an Accounting Automation Specialist, you will utilize a no-code AI platform to design, build, and optimize AI-powered workflows...
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Dental voice process
2 days ago
Ahmedabad, Gujarat, India Medusind Full timeCompany DescriptionMedusind is a leading medical and dental billing and revenue cycle management company dedicated to maximizing revenue and reducing operating costs for healthcare organizations. Our highly trained team of experts provides 1:1 dedicated services with full transparency and data tracking. Medusind combines powerful technology solutions with...
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Operation Excellence
6 days ago
Ahmedabad, Gujarat, India Ace Recruitment Placement Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRoles and ResponsibilitiesLead process excellence initiatives across various functions within the organization, focusing on continuous improvement and operational efficiency.Collaborate with cross-functional teams to identify areas for improvement and implement lean six sigma methodologies to drive change.Develop and maintain metrics dashboards to track key...