Senior Engineering Transformation Leader

Our organization is seeking a seasoned executive to spearhead the transformation of our engineering capabilities. This visionary leader will be responsible for guiding our transition from Digital Operations to Agentic Operations, ensuring seamless alignment with our strategic objectives and delivering exceptional value to clients.Key ResponsibilitiesStrategic Development We are looking for an individual who can develop a comprehensive operating model, role archetypes, and governance framework required for AO at scale.This person will define and execute the AO roadmap to transition approximately 95,000 Full-Time Equivalents (FTEs) from DO to AO.Candidates should be able to collaborate with COOs and CFO organizations to deliver AO's contribution to segment Annual Recurring Revenue (ARR), margin expansion, and revenue per headcount.The successful candidate will translate operational outcomes into commercial value propositions for clients and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered.Delivery Readiness & Client Success This individual will lead the Agentic Operations readiness accelerator to re-architect skills, responsibilities, and workflows.They will drive AO-led delivery efficiency and business outcomes in designated accounts.Partnership with segment COOs to integrate Agentic solutions into delivery frameworks, ensuring over 90% of revenues transition into AO by 2026.Institutionalize Agentic Quality Assurance (QA) and governance frameworks like Delivery Quality Index (DQI) for Digital Operations.Hybrid Model Delivery: Ensure seamless delivery in hybrid models (human + AI workforce) with consistent client experience and value realization.Establish an AO Performance Scorecard and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered to clients.Governance and Reporting: Govern AO adoption through clear checkpoints, risk controls, and Board/GLC reporting.Change Leadership Lead the Change Management function to drive mindset, process, and culture shifts across Genpact and client ecosystems.Collaborate with Global Delivery Center (GDC) leads to integrate AO into scaled delivery hubs.Adopt and internalize Agentic-first ways of working.Customer Experience & Value Oversight of the Agentic Customer Experience (ACE) function and ensure adoption frameworks drive measurable value for clients.Track and report outcomes across delivery excellence (Stability + Client Outcomes), efficiency, effectiveness, and client satisfaction.Ensure over 85% compliance on Delivery Quality Index (DQI) across AO accounts by 2026.Establish AO best practices and playbooks, embedding continuous improvement across service lines.Partner with vertical COOs on transition planning, stable delivery, and AO adoption KPIs (NPS, responsiveness, predictability).Responsible & Sustainable AO Compliance and Ethics: Partner with the Head of Responsible AI to embed compliance, ethics, and observability into operations.Scalable Practices: Ensure scalable, resilient, and future-ready AO practices aligned with regulatory standards.Talent & Capability Build Global Talent Strategy: Build a global AO talent strategy with new role archetypes (e.g., AI Trainer, Workflow Designer, Evaluation Specialist).Career Pathways Development: Develop career pathways, certifications, and rotation models to ensure workforce readiness.Risk & Compliance Leadership Risk Management: Anticipate and manage risks (e.g., compliance gaps, client adoption challenges, workforce displacement issues).Proactive Frameworks: Establish proactive risk mitigation frameworks in collaboration with Responsible AI and Legal/Compliance teams.Thought Leadership & Influence Represent Genpact externally at client forums,