Movate | Technical Support Operations Manager

2 days ago


chennai, India Movate Full time

Hi All,

Warm greetings from Movate, Chennai

We refer to your job application against our open positions -Project manager.


If you are interested to take up a career move with CSS Corp, please reply with your updated resume and with few details that you would feel your good fit for this role.


Role: TAC - Project Manager ( Technical support Operational Manager)

Networking / Network security domain will be an additional plus

Job location: Chennai


SLA Management:

Manage performance of the team

Deliver on SLA commitments based on the contract

Meet and exceed customer satisfaction goals

Daily / Weekly / Monthly / Quarterly Reporting of SLA performance

Formulate continuous improvement plan

Client Management:

Weekly / Monthly / Quarterly operations review with stakeholders.

Set and Manage client expectations

To take complete ownership of the cases and drive improvement plan on negative surveys feedback

To handle deviations and carry out risk analysis


Operations Management:

Set and review KRA’s for the team, align their goals to the overall objectives of the organization / client

Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders

Capacity / Resource planning and management

Liaison with cross functions across the organization addressing the needs of the team members

Business Continuity planning and Risk management


Skill development:

Address skill gaps in Product / Process / Technology / Communication

Mentor Leads & Engineers

Plan Relevant training programs working with respective groups

Career progression and succession planning for the team.


Primary Skills:

Strong operation and leadership skills.

Good communication, negotiation and conflict resolution capabilities.

Monitors program components relationships and dependencies, as well as overall integration and risks mitigation and issues resolution

Knowledge of Project Management methodology, tools and techniques.


Span of Control:

2-3 Tech Leads handling a team size ranging between 20 -30 engineers.



  • chennai, India Movate Full time

    Hi All,Warm greetings from Movate, Chennai !!!We refer to your job application against our open positions -Project manager.If you are interested to take up a career move with CSS Corp, please reply with your updated resume and with few details that you would feel your good fit for this role.Role: TAC - Project Manager ( Technical support Operational...


  • chennai, India Movate Full time

    Hello Folks,We are hiring for technical support in Movate - Formerly CSS Corp pvt ltd. We have shortlisted your profile from Naukri for technical support with Movate . Looking for candidates with excellent communication skill for technical support role.Interested candidates can drop your resume to this number or email your resume.Keerthana HR (strictly call...


  • chennai, India Movate Full time

    Hello Folks, We are hiring for technical support in Movate - Formerly CSS Corp pvt ltd. We have shortlisted your profile from Naukri for technical support with Movate . Looking for candidates with excellent communication skill for technical support role. Interested candidates can drop your resume to this number or email your resume. Keerthana HR (strictly...


  • chennai, India Movate Full time

    Hiring for International Chat Process - Technical/Customer SupportGreetings from Movate Technologies!!We are looking for candidates experienced in Voice and Live chat support for international customers in a technical/customer process.Job descriptionExperience - 1 to 4 years (International Voice/Live Chat Experience)Excellent communication is requiredShift:...


  • chennai, India Movate Full time

    Hiring for International Chat Process - Technical/Customer Support Greetings from Movate Technologies!! We are looking for candidates experienced in Voice and Live chat support for international customers in a technical/customer process. Job description Experience - 1 to 4 years (International Voice/Live Chat Experience) Excellent communication is...


  • Chennai, India Movate Full time

    Hi All, Warm greetings from Movate, Chennai !!! We refer to your job application against our open positions -Project manager. If you are interested to take up a career move with CSS Corp, please reply with your updated resume and with few details that you would feel your good fit for this role. Role: TAC - Project Manager ( Technical support...


  • Chennai, India Movate Full time

    Hi All, Warm greetings from Movate, Chennai !!! We refer to your job application against our open positions -Project manager. If you are interested to take up a career move with CSS Corp, please reply with your updated resume and with few details that you would feel your good fit for this role. Role: TAC - Project Manager ( Technical support Operational...


  • Chennai, Tamil Nadu, India Movate Full time

    Movate is a leading global customer experience and technology consulting services provider. We are dedicated to delivering exceptional results through our unique intersection of proprietary solutions, resilient operations, and innovative business engagement models.As a Technical Support Specialist at Movate, you will play a critical role in providing...


  • Chennai, India Movate Full time

    Hi All,Warm greetings from Movate, Chennai !!!We refer to your job application against our open positions -Project manager.If you are interested to take up a career move with CSS Corp, please reply with your updated resume and with few details that you would feel your good fit for this role.Role: TAC - Project Manager ( Technical support Operational...


  • Chennai, India Movate Full time

    Hi All,Warm greetings from Movate, Chennai !!!We refer to your job application against our open positions -Project manager.If you are interested to take up a career move with CSS Corp, please reply with your updated resume and with few details that you would feel your good fit for this role.Role: TAC - Project Manager ( Technical support Operational...


  • Chennai, India Movate Full time

    Hi All, Warm greetings from Movate, Chennai !!! We refer to your job application against our open positions -Project manager. If you are interested to take up a career move with CSS Corp, please reply with your updated resume and with few details that you would feel your good fit for this role. Role: TAC - Project Manager ( Technical support Operational...


  • Chennai, Tamil Nadu, India Movate Full time

    Job OverviewMovate is seeking a highly skilled and customer-focused Technical Support Engineer to join our team. In this role, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.


  • Chennai, Tamil Nadu, India Movate Full time

    Movate seeks a seasoned Senior Technical Support Specialist to drive excellence in customer interactions. As a key member of the quality team, you will oversee the evaluation of technical support interactions to ensure adherence to quality standards and service level agreements.">Key Responsibilities:Evaluate technical support interactions for consistency...


  • Chennai, Tamil Nadu, India Movate Full time

    About the Role: As a Technical Support Specialist at Movate, you will play a vital part in delivering world-class customer support to Vonage Business Cloud users.Key Responsibilities:Troubleshooting and Resolution: Handle incoming calls or chats, process tasks identified in cases received through CRM portals, and ensure proper resolution and customer...


  • Chennai, Tamil Nadu, India Movate Full time

    About MovateMovate is a leading provider of innovative solutions and services, committed to delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled TAC Engineer to join our team. As a TAC Engineer, you will play a critical role in ensuring that our customers receive top-notch support and service.Key ResponsibilitiesDetermine...


  • chennai, India Movate Full time

    Job title: Inside Sales SpecialistWork Location: Ambit- ChennaiExperience: 3-7 YearsExpectations:Key task will be to focus on managing end to end Inside Sales/Lead Gen operationsSpecialists will be mapped to a specific GEO / Vertical of Movate and will focus on selling / setting meetings for the Sales persons with influencer / decision maker of the Potential...


  • Chennai, Tamil Nadu, India Movate Full time

    Company OverviewMovate is a leading provider of customer support solutions, dedicated to delivering exceptional service to our clients worldwide.Job DescriptionWe are seeking an experienced Technical Customer Support Specialist to join our team in Chennai. As a key member of our support team, you will be responsible for providing top-notch technical...


  • Chennai, India Movate Full time

    Hello Folks, We are hiring for technical support in Movate - Formerly CSS Corp pvt ltd. We have shortlisted your profile from Naukri for technical support with Movate. Looking for candidates with excellent communication skill for technical support role. Interested candidates can drop your resume to this number or email your resume. Keerthana HR...


  • chennai, India Movate Full time

    Hi All,Movate Technologies ( Formerly known as CSSCorp ) hiring for HR Recruiter / Talent acquisition role. Roles and responsibilities:Talent Acquisition Strategy: Develop and implement effective recruiting strategies to attract and hire top technical talent across various fields, including Network Security, cybersecurity, IT infrastructure and Windows...


  • Chennai, Tamil Nadu, India Movate Full time

    We are a dynamic organization, Movate, Formerly CSS Corp pvt ltd, seeking talented individuals for technical support roles. Our company thrives on innovation and expertise in the tech industry.As a Technical Support Engineer at Movate, you will be responsible for handling customer calls and troubleshooting technical issues related to network devices. Your...