ServiceNow Solutions Architect

Senior Technical ArchitectA Senior Technical Architect is responsible for designing and delivering ServiceNow solutions to address specific business challenges.Main Responsibilities:In this role, you will engage with business stakeholders to gather requirements and understand objectives. You will translate business needs into technical designs and architecture for ServiceNow solutions, producing design documents or blueprints that outline how the solution will be implemented on the platform.You will own the overall ServiceNow solution architecture for assigned projects or modules, including designing data models, workflows, and integrations for new ServiceNow implementations or enhancements. This will ensure compatibility with existing platform configurations and enterprise architecture standards.As a Senior Technical Architect, you will lead the configuration and customization of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM) to meet requirements. You will oversee the development of features such as forms, workflows, business rules, client scripts, and UI pages, ensuring they are built according to best practices and are maintainable.You will design and implement integrations between ServiceNow and other systems (such as identity management, ERP, CRM, monitoring tools). You will utilize integration tools and APIs (REST/SOAP, IntegrationHub, MID Server) to enable data exchange and ensure the ServiceNow solution fits into the broader IT landscape without silos.As the technical lead for ServiceNow implementation teams, you will provide guidance to developers and administrators, resolve design questions, and make decisions on trade-offs. You will ensure that the build/configuration aligns with the approved architecture and that quality standards are met through code reviews and testing oversight.You will collaborate with QA teams and end-users to develop test plans for ServiceNow solutions. You will participate in system testing and user acceptance testing, verifying that the solution meets functional requirements and performance expectations. You will address any defects or issues in the design by adjusting configurations or recommending improvements.You will plan and coordinate go-live activities for new ServiceNow features or modules, ensuring minimal disruption to business operations. You will create documentation (architecture docs, configuration guides, support playbooks) for the implemented solutions. You will conduct knowledge transfer and training sessions for operational teams or clients to ensure they can effectively use and maintain the ServiceNow solution post-deployment.You will monitor solution performance and adoption after rollout. You will proactively identify opportunities for improvement – for example, streamlining workflows, enhancing user interface, or automating additional processes. You will provide recommendations and implement updates or refinements to continually optimize the value delivered by the ServiceNow solution.You will ensure that all solutions adhere to ServiceNow best practices and coding standards. This includes maintaining the integrity of the ServiceNow platform by avoiding over-customization, leveraging out-of-the-box functionality where possible, and ensuring upgrades will be smooth. You will contribute to developing internal best practice guides and reusable solution patterns for ServiceNow.You will work closely with project managers, business analysts, and other IT teams throughout the project lifecycle. You will communicate architecture decisions and status updates to stakeholders. You will coordinate with the ServiceNow Platform Owner or Enterprise Architect to ensure solutions are aligned with the overall platform strategy and to receive guidance on governance when needed.