Scrut Automation | Customer Success Manager

4 days ago


bangalore, India Scrut Automation Full time
Job Description: Customer Success Manager - APAC
Role DetailsPosition: Customer Success ManagerLocation: BangaloreShift timings : 10am- 7pm IST
About SCRUT Automation
Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.
Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.
Overview of the Job ProfileBusiness/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.
Responsibilities● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency● Onboard customers with Integration support and drive adoption of the product● Represent the voice of the customer and influence the product development roadmap● Empathise with every aspect of the customer experience, putting customer's needs first● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR)
Requirements● Bachelor's degree in Business, Operations Management or a related field.● Have 2-4 years of experience in Customer Success or Account Management at a SaaS company● Have experience in the cybersecurity or compliance industry● Have clear and thoughtful communication skills, with a strong critical thinking ability● Problem-solving ability and customer-centric outlook● Be comfortable with talking through technical concepts with a technical audience● Have a keen ability to multitask● Have an outstanding work ethic and know when/how to ask for help when you need it
Why should this job excite you?● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India● A high-performing action-oriented team● Immense exposure to the founders and the leadership● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas● The competitive compensation package, benefits, and employee-friendly work culture
Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

  • Bangalore, India Scrut Automation Full time

    Job Description: Customer Success Manager - APAC Role Details Position: Customer Success Manager Location: Bangalore Shift timings : 10am- 7pm IST About SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust...


  • Bangalore, India Scrut Automation Full time

    Job Description: Customer Success Manager - APAC Role Details Position: Customer Success Manager Location: Bangalore Shift timings : 10am- 7pm IST About SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security...


  • Bangalore, India Scrut Automation Full time

    Job Description: Customer Success Manager - APAC Role Details Position: Customer Success Manager Location: Bangalore Shift timings : 10am- 7pm IST About SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust...

  • Grc consultant

    7 days ago


    Bangalore, India Scrut Automation Full time

    Job Description: GRC Consultant Role Details Position : GRC Consultant Location: Bangalore About SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards...


  • Bangalore, India AppViewX Full time

    Enterprise Customer Success Manager - Americas Region Who we are and What we do? App View X is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At App View X, you will get to work with our AVX ONE platform that provides complete certificate...


  • bangalore, India Avo Automation Full time

    We are seeking an experienced Project Manager to oversee the planning, execution, and delivery of test automation projects. In this role, you will be responsible for coordinating cross-functional teams, managing project timelines, resources, and budgets, and ensuring the successful delivery of test automation products and services to our clients.You will...


  • bangalore, India Avo Automation Full time

    About Avo AutomationAvo Automation is a SaaS business focused on automation of the software delivery process. Our Platform is recognized as leader by market leading analyst like Gartner and G2. We are a young and fast-moving business that looks for hungry and driven people to join our team. We offer a holistic, enterprise-grade platform that unifies test...


  • Bangalore, India Taqtics Full time

    About Taqtics: Taqtics is a user-friendly, economical no-code Saa S platform that makes digital transformation accessible to retail and hospitality businesses. Our platform helps brands streamline information sharing across remote teams, digitize daily tasks and processes, automate workflows, and generate insightful dashboards and reports. With 50+ brands...


  • bangalore, India Simpliwork Full time

    Department Customer SuccessDesignation Manager – Customer Success ManagerLocation BangaloreReporting To COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point for...


  • Bangalore, India Taqtics Full time

    About Taqtics: Taqtics is a user-friendly, economical no-code SaaS platform that makes digital transformation accessible to retail and hospitality businesses. Our platform helps brands streamline information sharing across remote teams, digitize daily tasks and processes, automate workflows, and generate insightful dashboards and reports. With 50+ brands...


  • Bangalore, India Zluri Full time

    Customer Success Manager Department : Customer Success Job Location : Whitefield, Bangalore Reporting to : CS Head Level : Mid Level About Us: is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access...


  • Bangalore, India Zluri Full time

    Customer Success Manager Department : Customer Success Job Location : Whitefield, Bangalore Reporting to : CS Head Level : Mid Level About Us: Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviews—all...


  • Bangalore, India Wundrsight Health Full time

    Job Title : Customer Success Manager Location : Bangalore, India (On-site) Company : Wundrsight Health Role Overview: As a Customer Success Manager, you will play a critical role in ensuring the successful onboarding, implementation, training, and support of Wundrsight Health’s solutions across hospitals, clinics, corporate and other clients....


  • Bangalore, India Wundrsight Health Full time

    Job Title: Customer Success Manager Location: Bangalore, India (On-site) Company: Wundrsight Health Role Overview: As a Customer Success Manager, you will play a critical role in ensuring the successful onboarding, implementation, training, and support of Wundrsight Health’s solutions across hospitals, clinics, corporate and other clients. In this...


  • Bangalore, India Wundrsight Health Full time

    Job Title : Customer Success Manager Location : Bangalore, India (On-site) Company : Wundrsight Health Role Overview: As a Customer Success Manager, you will play a critical role in ensuring the successful onboarding, implementation, training, and support of Wundrsight Health’s solutions across hospitals, clinics, corporate and other clients. In this...


  • Bangalore, India Zluri Full time

    Customer Success Manager Department : Customer Success Job Location : Whitefield, Bangalore Reporting to : CS Head Level : Mid Level About Us: is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access...


  • Bangalore, India MongoDB Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...


  • Bangalore, India MongoDB Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At Mongo DB we are...

  • Automation manager

    7 days ago


    Bangalore, India MaxVal Group, Inc. Full time

    About MAXVAL Max Val started as an IP services company in 2004, with a keen focus on efficiency, cost-effectiveness, and continuous improvement through metrics-based processes. Our focus on these core values led to the tech-enablement of our offerings even before this buzzword became an industry standard. Over the years, Max Val developed many internal...


  • Bangalore, India Graphy Inc. Full time

    Job Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and services. ...