IGT Solutions | Operations Manager

5 days ago

bangalore, India IGT Solutions Full time

Position: Manager – Operations - International Airline Operations

Location: Bangalore

Employment type: Permanent

Job type: Full time

Airline Operations Experience Mandatory



Profile Summary:


IGT Solutions is looking for a Manager business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the BPO operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership.

Primary Job Responsibilities:

10+ years of experience in Customer Operations, Contact Center Operations, BPO Operations (Travel preferred)

Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client

Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs to the mutual satisfaction of the client and the company

Responsible for opportunity identification

Devise solutions and strategies for improving performance & critical metrics like AHT/CSAT/Quality

Manage attrition and facilitate a people friendly environment

Setting Targets for Performance for all levels (Assistant Managers, Team Leaders, Quality & Agents level)

Designing and presenting all Performance Reviews to the client and the company Leadership Team

Responsible for profitability of the project

Responsible for organizing various processes related site calibrations to ensure stability and clarity on product among all/other sites

Performance management of team members

Fostering a business-oriented relationship through regular interactions and ongoing communication

Providing frequent status reports on team performance including plans for improvement

Ensuring people development and profit enhancement

Provide statistical performance trends and plans of execution to maintain strong areas and build on opportunities

Track and evaluate performance to identify gaps and implement corrective action when required

Education and Essential Experience:

Analytical aptitude, eye to detail and problem solving attitude

Proven ability to build, manage and foster a team-oriented environment

Have an ability to understand Staffing adherence and Schedule Adherence

Proven ability to work creatively and analytically in a problem-solving environment

Desire to work in service/Sales environment

Excellent communication (written and verbal) and interpersonal skills

Excellent leadership and management skills

Client engagement and interface exposure a must

Exposure to P&L management an added advantage

Min. 2 Yrs. of experience in managerial role


Personal Style Enablers:

Ability to motivate and inspire teams

Innovative and able to foresee market conditions

Excellent people manager, open to direction and a collaborative work style and commitment to get the job done

Persuasive with details and facts

Confident, flexible with the ability to work in a fast paced and changing environment

Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

Extrovert with a blend of sales mind set


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

  • IGT Solutions | Head of Operations

    5 days ago

    bangalore, India IGT Solutions Full time

    Position: Head Operations – International Airline Operations Location: Bangalore Employment type: Permanent Job type: Full timeIGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT...

  • IGT Solutions | Assistant Operations Manager

    5 days ago

    bangalore, India IGT Solutions Full time

    Position: Assistant Manager – Operations (International Airline Operations)Location: BangaloreEmployment type: Permanent Job type: Full timeProfile Summary:IGT Solutions is looking for an Assistant Manager Operations business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the BPO operations...

  • Head of Operations

    4 days ago

    Bangalore, India IGT Solutions Full time

    Position: Head Operations – International Airline Operations Location: Bangalore Employment type: Permanent Job type: Full time IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across...

  • IGT Solutions | Customer Care Agents-

    1 month ago

    bangalore, India IGT Solutions Full time

    IGT is hiring for the role of Customer Care Agents (Fly-into-your-career)!! Spread the word and refer eligible candidates for this opportunity. Details below: Job Summary : The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of...

  • IGT Solutions | Call Centre Experts-

    1 month ago

    bangalore, India IGT Solutions Full time

    IGT is hiring for the role of Call Centre Experts (Fly-into-your-career)!! Spread the word and refer eligible candidates for this opportunity. Details below: Job Summary : The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of...

  • IGT Solutions | Customer Care Agents-

    1 month ago

    bangalore, India IGT Solutions Full time

    IGT is hiring for the role of Customer Care Agents (Fly-into-your-career)!! Spread the word and refer eligible candidates for this opportunity. Details below: Job Summary : The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of...

  • IGT Solutions | Call Centre Experts-

    1 month ago

    bangalore, India IGT Solutions Full time

    IGT is hiring for the role of Call Centre Experts (Fly-into-your-career)!! Spread the word and refer eligible candidates for this opportunity. Details below: Job Summary : The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of...

  • IGT Solutions | Call Centre Experts-

    1 month ago

    bangalore, India IGT Solutions Full time

    IGT is hiring for the role of Call Centre Experts (Fly-into-your-career)!!Spread the word and refer eligible candidates for this opportunity. Details below:Job Summary: The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of...

  • IGT Solutions | Customer Care Agents-

    1 month ago

    bangalore, India IGT Solutions Full time

    IGT is hiring for the role of Customer Care Agents (Fly-into-your-career)!!Spread the word and refer eligible candidates for this opportunity. Details below:Job Summary: The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of...

  • IGT Solutions | Process Associate

    1 month ago

    bangalore, India IGT Solutions Full time

    * IGT Solutions- Hiring for International travel process* Spread the word and refer eligible candidates for this opportunity. Details below: Job Summary : The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of passenger services,...

  • IGT Solutions | Process Associate

    1 month ago

    bangalore, India IGT Solutions Full time

    IGT is hiring for Call Centre Experts- (Walk-in) for Airline process Spread the word and refer eligible candidates for this opportunity. Details below: Job Summary : The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of...

  • IGT Solutions | Process Associate

    1 month ago

    bangalore, India IGT Solutions Full time

    IGT is hiring for Call Centre Experts- (Walk-in) for Airline processSpread the word and refer eligible candidates for this opportunity. Details below:Job Summary: The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of passenger...

  • IGT Solutions | International Airline Process

    1 month ago

    bangalore, India IGT Solutions Full time

    * IGT Solutions- Hiring for International travel process* Spread the word and refer eligible candidates for this opportunity. Details below: Job Summary : The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of passenger services,...

  • IGT Solutions | Customer Care Agents

    1 month ago

    bangalore, India IGT Solutions Full time

    * IGT Solutions- Hiring for International travel process* Spread the word and refer eligible candidates for this opportunity. Details below: Job Summary : The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of passenger services,...

  • IGT Solutions | Customer Care Agents

    1 month ago

    bangalore, India IGT Solutions Full time

    * IGT Solutions- Hiring for International travel process*Spread the word and refer eligible candidates for this opportunity. Details below:Job Summary: The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of passenger services,...

  • IGT Solutions | Process Associate

    1 month ago

    bangalore, India IGT Solutions Full time

    IGT is hiring for the role of Process Associate (OTA is the new trend)!!! Spread the word and refer eligible candidates for this opportunity. Details below: The Process Associate for OTA Operations will support the daily activities of an online travel agency by managing bookings, handling customer inquiries, and ensuring smooth transaction processes. This...

  • IGT Solutions | Process Associate

    1 month ago

    bangalore, India IGT Solutions Full time

    IGT is hiring for the role of Process Associate (OTA is the new trend)!!!Spread the word and refer eligible candidates for this opportunity. Details below:The Process Associate for OTA Operations will support the daily activities of an online travel agency by managing bookings, handling customer inquiries, and ensuring smooth transaction processes. This role...

  • IGT Solutions | OTA Experts

    1 month ago

    bangalore, India IGT Solutions Full time

    IGT is hiring for the role of Process Associate for Leading Online Travel Agency - Walk-In Spread the word and refer eligible candidates for this opportunity. Details below: The Process Associate for OTA Operations will support the daily activities of an online travel agency by managing bookings, handling customer inquiries, and ensuring smooth transaction...

  • IGT Solutions | International Airline Process

    1 month ago

    bangalore, India IGT Solutions Full time

    * IGT Solutions- Hiring for International travel process*Spread the word and refer eligible candidates for this opportunity. Details below:Job Summary: The Process Associate for Airline Operations will support various administrative and operational functions within the airline process. This role involves ensuring efficient handling of passenger services,...

  • IGT Solutions | Call Centre Experts for OTA Process

    1 month ago

    bangalore, India IGT Solutions Full time

    IGT is hiring for the role of Process Associate for Leading Online Travel Agency - Walk-In Spread the word and refer eligible candidates for this opportunity. Details below: The Process Associate for OTA Operations will support the daily activities of an online travel agency by managing bookings, handling customer inquiries, and ensuring smooth transaction...