Assistant Manager

2 days ago


bangalore, India ReSource Pro Full time

Job Description:


Department: Service Delivery Unit


Location: Bangalore, India


Purpose of the Position:


In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the team’s processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies.



Responsibilities:



  • Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors.
  • Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients.
  • Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies.
  • Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively.
  • Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects.
  • Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals.


The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs.


Contact Scope:


Internal Contacts: Team members within the client team, Supervisor


External Contacts: Client contacts


Minimum Qualifications:


  • Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A
  • Working Experience: Minimum 9 years’ experience, 3 years management experience


Some of the mandatory skillsets required:


  • Operations / Process / Transition Management
  • Client Focus
  • Coaching and Training
  • SOP Creation and management
  • Quality - Auditing, Planning, Target Setting
  • Interpersonal Communication
  • Capacity Planning
  • Employee Retention (Assistant Manager and above)
  • Team Performance (Assistant Manager and above)


ReSource Pro Operational Solutions Pvt Ltd.


About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.


Competencies, Skills and Behaviors:


  • Manages for effective performance and develop staff
  • Build effective team relationships
  • Communicates effectively
  • Demonstrates functional excellence
  • Customer centric


ReSource Pro Global Achievements:


  • ISG Provider Lens™ - Insurance BPO Services and Platform Solutions 2020
  • ReSource Pro is placed as High in Product Challenger
  • EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021
  • ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders


Shift Timings:


Regular Shift: 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM


Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM


Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India


  • Assistant Manager

    5 months ago


    bangalore, India Max Life Insurance Full time

    KEY RESPONSIBILITIES Service through relationship management Establishing and strengthening relationship with the allocated customer base. Ensure retention of in his/her allocated ”Book of Relations” (existing customer database). Act as single point of contact for customers for any customer query/complaint. Identify financial...

  • Assistant Manager

    2 days ago


    bangalore, India Max Life Insurance Full time

    KEY RESPONSIBILITIES Service through relationship management Establishing and strengthening relationship with the allocated customer base. Ensure retention of in his/her allocated ”Book of Relations” (existing customer database). Act as single point of contact for customers for any customer query/complaint. Identify financial goals of...

  • Assistant Manager

    7 days ago


    bangalore, India The Organic World Full time

    Hiring for Assistant Category Manager -FMCG FoodWork location: BangaloreCompany Description:The Organic World is India's largest retailer of organic and natural groceries and the country's leading Responsible Retailer. Our mission is to make a positive and progressive difference in our world by offering better choices to our customers, the communities we...


  • bangalore, India RUDRA HOSPITALITIES LIMITED Full time

    Job Title: Assistant Restaurant ManagerLocation: Muro, Bengaluru, KarnatakaJob Type: Full-TimeAbout Us:Muro is a premier dining destination bringing authentic Thai and Cantonese cuisine to the heart of the city. We pride ourselves on delivering a vibrant and cosy atmosphere where guests can experience the rich flavours of Southeast Asia. Our expert...


  • bangalore, India Marriott International Full time

    JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines...


  • bangalore, India Cimmons Full time

    Urgently Looking For AM Designation Assistant Manager Collection process * Salary upto 35k In-Hand(considering the experience ) * 2-3 years of experience as Assistant Manager for collection process. * Supervise, mentor, and support a team of collection agents. * Implement and manage collection strategies to maximize recovery rates. * Monitor and assess...


  • bangalore, India Cimmons Full time

    Urgently Looking For AMDesignation Assistant Manager Collection process * Salary upto 35k In-Hand(considering the experience ) * 2-3 years of experience as Assistant Manager for collection process. * Supervise, mentor, and support a team of collection agents.* Implement and manage collection strategies to maximize recovery rates.* Monitor and assess the...


  • bangalore, India Paradise Placement Consultancy Full time

    Responsibilities : Process management Consult and collaborate with functions to understand business needs, goals, objectives, processes and requirements. Assist with Managing Coface business processes and standardization initiatives with good communication Assist business analysis and stakeholders in developing business process flows and...


  • bangalore, India Paradise Placement Consultancy Full time

    Responsibilities : Process management Consult and collaborate with functions to understand business needs, goals, objectives, processes and requirements. Assist with Managing Coface business processes and standardization initiatives with good communication Assist business analysis and stakeholders in developing business process flows and identify...

  • Assistant manager

    1 week ago


    bangalore, India Magical business solutions Full time

    Gender – Male/ Female Experience - 6 months To 1 year In (Inside sale in Edu-tech) in BDE role Languages – only English fluently Qualification – Any Graduation  Responsibilities: Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training, and developing new employees. Resolving customer issues to their overall...

  • Assistant manager

    2 days ago


    bangalore, India Magical business solutions Full time

    Gender – Male/ FemaleExperience - 6 months To 1 year In (Inside sale in Edu-tech) in BDE roleLanguages – only English fluentlyQualification – Any Graduation  Responsibilities:Ensuring company policies are followed.Optimizing profits by controlling costs.Hiring, training, and developing new employees.Resolving customer issues to their overall...


  • bangalore, India Elior India Full time

    Good knowledge of Win & IOS OS, Azure AD, AV, 0365, MS Teams, and MDM.He/she can resolve common problems like network connectivity, password reset, email access, printer, Team/Zoom calls, etc.He/she can receive and assist end user requests via phone, email, chat, or ticketing systems. security tools, VPN access, etc.Good understanding of network (switch,...


  • bangalore, India Elior India Full time

    Good knowledge of Win & IOS OS, Azure AD, AV, 0365, MS Teams, and MDM.He/she can resolve common problems like network connectivity, password reset, email access, printer, Team/Zoom calls, etc. He/she can receive and assist end user requests via phone, email, chat, or ticketing systems. security tools, VPN access, etc. Good understanding of network (switch,...

  • Assistant Manager

    1 week ago


    bangalore, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...


  • bangalore, India IndiQube Full time

    Company Description IndiQube is a provider of workspace solutions for Enterprises, Unicorn start-ups, Offshore Development Centres & Solopreneurs in the Greater Bengaluru Area. They offer a smart building experience with scalability and flexibility to help emerging companies thrive. IndiQube provides a unique ‘office in a box’ experience encompassing...

  • Assistant Manager

    3 months ago


    bangalore, India Mahindra Full time

    Job Summary Skills Communication and Presentation Skill, SPC, Process and product audit customer relations external audits, MSA knowledge Location Bangalore Role City Bangalore Job Title Assistant Manager Educational Qualification B.E/B.Tech, Diploma Experience Required (yrs) 6 - 8 years Job Description 1)...


  • bangalore, India Corporate Resources Full time

    Assistant Sales Manager Location : Bengaluru / Bangalore , Mangalore Experience : 0 to 4 Year(s) ...


  • bangalore, India Corporate Resources Full time

    Assistant Sales Manager Location : Bengaluru / Bangalore , Mangalore Experience : 0 to 4 Year(s) ...


  • bangalore, India Bathla Aluminium Pvt Ltd Full time

    Company DescriptionBathla Aluminium Pvt Ltd, located in Bengaluru, is a market leader in Home Improvement and Industrial Applications segments. With a focus on innovation and customer satisfaction, Bathla Aluminium offers high-quality products designed to provide safety, convenience, and reliability. With over two decades of expertise in product design and...

  • Assistant Manager

    14 hours ago


    bangalore, India ReSource Pro Full time

    Job Description: Department: Service Delivery Unit Location: Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the team’s...