Technical Support Engineer

2 days ago


bangalore, India Extreme Networks Full time
Summary:
Troubleshoot Customer's network related technical issues remotely via email/phone/remote access (Network configuration, hardware and software related troubleshooting).Replicate customer environments and issues in the TAC lab and debug.Work with Escalation engineer, QA and Engineering team to find out root cause, potential solution and test the solution before extending to customer.Take ownership for the customer issues work on the resolution within defined SLAs.Create/Update knowledge base articles, create troubleshooting documentation and root cause documents for customer as needed.Participate in TOIs, team huddles and tech discussion.Available to work in
APAC shift (5.30AM-2.30PM IST)
and cover weekends rotations as needed.
Experience :5+ years of experience in IP Network Routing & Switching domain, troubleshooting, implementation, design etc. Experience in working with partner/customer's technical team over the zoom/phone.
Primary Skills
Excellent Customer handling and communication (verbal and written) skillsIn depth knowledge of IP Packet flow, networking fundamentals.Experience in of following technologies-routing/switching protocols OSPF, ISIS, BGP, IP multicast, MPLS, Datacenter Fabric, VLAN, STP, VxLAN, Virtual Chassis, Multi chassis truck, eVPN, ICMP, UDP, TCP, QoS, VRRP, Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassisExperience working with traffic generator & Linux servers.Good to have - Understanding of Cloud, OpenStack, Python, Kubernetes.


  • bangalore, India JoVE Full time

    JoVE ( www.jove.com ) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...


  • bangalore, India Quess Corp Limited Full time

    Job Title: Technical Support EngineerWork Location: BangaloreExperience: 1+ YearNotice Period: ImmediateExpectation :Contact Center ExperienceMinimum 1-1.5 YearsFluency in English & HindiAny Regional languages will be a nice to haveBasic background in technical helpdesk/ IT Helpdesk support – Nice to haveBasic knowledge in Excel, writing, email drafting...


  • bangalore, India Lenovo Full time

    Job Responsibilities Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software. Managing daily operational and maintenance tasks, including Windows OS and Office365...


  • bangalore, India Sound of the Sun Full time

    Role: IT Support Engineer (Freelancer)We are looking freelance IT Support Engineer. The IT Support Engineer will be part of the team providing IT support to more than 10 departments and serving over 120 users in Europe. The role involves coordinating with the other team, maintaining IT infrastructure, providing technical support, and assisting in IT...


  • Bangalore, India Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • bangalore, India Whatfix Full time

    Who are we? Whatfix is a leading global player in the Digital Adoption Platform (DAP) landscape, providing a SaaS platform that accelerates product adoption and reduces support and training efforts for large enterprises, predominantly Fortune 500 companies. As we continue to expand and redefine the way companies onboard, train, and support their users, we're...


  • bangalore, India Lenovo Full time

    Job ResponsibilitiesProvide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software. Managing daily operational and maintenance tasks, including Windows OS and Office365 fields,...


  • bangalore, India ScientiaMobile Full time

    Direct hire only: No Recruiters or Recruiting agencies Job Location: Bangalore, India. Outstation candidates need not apply Software Tech Company Seeking Technical Support Engineer ScientiaMobile’s expertise in device detection goes back to the inception of the industry in 2002. Since 2011, we have created many products and solutions for organizations...


  • Bangalore, India Whatfix Full time

    Who are we? Whatfix is a leading global player in the Digital Adoption Platform (DAP) landscape, providing a SaaS platform that accelerates product adoption and reduces support and training efforts for large enterprises, predominantly Fortune 500 companies. As we continue to expand and redefine the way companies onboard, train, and support their users,...


  • bangalore, India Whatfix Full time

    Who are we?Whatfix is a leading global player in the Digital Adoption Platform (DAP) landscape, providing a SaaS platform that accelerates product adoption and reduces support and training efforts for large enterprises, predominantly Fortune 500 companies. As we continue to expand and redefine the way companies onboard, train, and support their users, we're...


  • bangalore, India Netradyne Full time

    Job Title - Staff Technical Support Engineer Experience - 8-12 Years Position Description: As a Senior Technical Support Engineer, you are the expert technical interface between Netradyne customers, Netradyne technical support, and development teams. Your responsibilities include working directly with customers at a technical level to diagnose,...


  • bangalore, India Netradyne Full time

    Job Title - Staff Technical Support Engineer Experience - 8-12 Years Position Description: As a Senior Technical Support Engineer, you are the expert technical interface between Netradyne customers, Netradyne technical support, and development teams. Your responsibilities include working directly with customers at a technical level to diagnose, reproduce,...


  • bangalore, India RUCKUS Networks Full time

    How You'll Help Us Connect the WorldSenior Technical Support Engineer, working in a fast-paced environment, the Senior Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers.Key Stakeholders :Internal: TAC Managers, TAC Senior...


  • bangalore, India Rahi Full time

    Job Title- Executive- Technical Support Engineer Job Location- Bangalore Payroll- Third Party Payroll Why Rahi? Rahi Systems is an independently operated subsidiary of WESCO Distribution Inc, WESCO is a Fortune 200 company with annual revenue of $20 billion, 19000+ employees and operated in 50+ countries globally. Rahi was acquired by WESCO in November of...


  • bangalore, India Swym Full time

    Job Title: Technical Support EngineerLocation: Hybrid - BangaloreType of Position: Full timeAbout Swym ( is helping shape the future of how people shop online in a big way. Our innovative solutions enable e-commerce brands to create a seamless, engaging shopping experience for their customers. Our customer base of over 40,000 merchants from more than a...


  • bangalore, India Netradyne Full time

    Position Description:As a Senior Technical Support Engineer, you are the expert technical interface between Netradyne customers, Netradyne technical support and development teams. Your responsibilities include working directly with customers at a technical level to diagnose, reproduce, and resolve in-field software and hardware issues. Resolve simple and...


  • bangalore, India Ping Identity Full time

    Ping Identity has an industry-leading suite of software and services products which are centered around industry standards such as SAML, OAuth, OIDC, FIDO, LDAP etc. Our SSO, Directory, MFA, CIAM and API Intelligence systems can be found operating in the Cloud and in customer's private data centers.You will act as a technical manager for Ping Identity...

  • Prisma Cloud

    1 day ago


    bangalore, India Tranzeal Incorporated Full time

    Hi Everyone, One of our Direct client is Hiring Prisma Cloud - Technical Support Engineer in Bengaluru, Karnataka, India. If anyone is interested, please share your resume. Job Title: Prisma Cloud - Technical Support Engineer Location: Bengaluru, Karnataka, India - Onsite/Hybrid Job Description Provide technical services around Prisma Cloud...


  • bangalore, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...


  • Bangalore, India Ping Identity Full time

    Ping Identity has an industry-leading suite of software and services products which are centered around industry standards such as SAML, OAuth, OIDC, FIDO, LDAP etc. Our SSO, Directory, MFA, CIAM and API Intelligence systems can be found operating in the Cloud and in customer's private data centers. You will act as a technical manager for Ping...