Software Suport Engineer

1 week ago

ahmedabad, India Add Pearlinfo Full time

Company OverviewAdd PearlInfo Pvt. Ltd. is a seasoned player in the software development and digital signature issuance domains, boasting 27 years in the industry and a strong background in implementing large-scale software solutions for both government and commercial sectors. Operating from Ahmedabad, the company is known for its innovative approach and commitment to customer success.Job OverviewThis full-time Software Support Engineer position is based in Ahmedabad and is ideal for freshers with 0 to 1 year of experience who are eager to engage with customers and resolve technical issues. As part of a dynamic team, the successful candidate will provide crucial technical support and develop solutions that ensure software stability and client satisfaction.Qualifications and SkillsDiploma or Degree in computer or information technology.Freshers can apply from Ahmedabad, Gujarat, IndiaExcellent communication skills, both verbal and written, to accurately convey technical information.Proficiency in root cause analysis to identify the origins of software issues.Strong problem-solving skills to develop timely and effective solutions for clients.Roles and ResponsibilitiesProvide first-level support by diagnosing and resolving customer issues over phone and email.Utilize remote desktop tools to troubleshoot and fix client software problems.Document and update ticketing system records with all customer interactions and solutions provided.Collaborate with the development team to identify and address recurring software problems.Assist in performing root cause analysis and provide reports on software issues to management.Maintain a high level of customer satisfaction by offering timely and efficient support.Participate in training sessions to keep updated with the latest software support techniques and technologies.Contribute to knowledge base documentation for continuous improvement of support processes.

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