Astrotalk | Business Operations Manager | noida

1 week ago


noida, India Astrotalk Full time

We are hiring an Operations Manager to lead our Partner Success team at Astrotalk


Key Responsibilities:

  • Lead and Manage: Oversee a team of full-time employees (FTEs) handling partner queries, ensuring timely resolution of issues while maintaining target TAT (Turnaround Time) and high CSAT (Customer Satisfaction) scores.
  • Operational Oversight: Supervise daily operations to ensure efficiency, effectiveness, and strict adherence to established processes.
  • Process Optimization: Identify opportunities for process improvement and implement streamlined solutions to boost team productivity.
  • Cross-Functional Collaboration: Work closely with the Tech and Product teams to resolve user-reported technical and product-related issues.
  • User-Centric Strategy: Analyze user queries and proactively suggest strategies to enhance the overall user experience.





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