Principal Engineer

PRIMARY ROLE & RESPONSIBILITIES

• Analyzes, designs, programs, debugs, and does ongoing modification of software components.
• Code may be used in commercial end-user applications, prototypes, or in test tools or other supporting programs.
• Using the required programming languages and other technologies, writes code, completes programming, and performs testing and debugging of applications.
• May interact with internal cross-functional members to better understand system requirements and/or necessary modifications.
• Responsible for the design, development, testing, documentation and analysis of modules or features of new or upgraded software systems and products.
• Develops and/or executes implementation according to project plans and priorities.
• May participate in development in any of a range of product areas such as thin client, rich client, server, installation, communication layers, and so forth.
• Troubleshoot, analyze, replicate, regress and resolve complex field software problems escalated to engineering.
• Come up with solutions/implementations to consistently improve product stability, scalability, and performance.
• Design implement and test, escalated enhancement feature requests to enhance functionality as needed with minimal risk to existing product stability, reliability and performance.
• Responsible for handling critical customer problems in real-time and developing code fixes or enhancements to be included in future code releases or patches.
• Reproduce customer issues and resolve them by either establishing a workaround or a solution, or by debugging and creating a bug fix.
• Work with support engineers, professional services and sales engineers to investigate and handle customer and field escalated cases.
• Writes reusable and well documented code.
• Develops and/or executes implementation according to project plans and priorities.
• May participate in development in any of a range of product areas such as thin client, rich client, server, installation, communication layers, and so forth.
• Provides estimated timelines for issues reported from the field.
• Proactively identify non-compliance of code against requirements/standards/design and raise defects.
• Work with members in the organization across various time zones.

SPECIALIZED KNOWLEDGE & SKILLS

• Knowledge of engineering tools, methods and processes.
• Knowledge of agile development and the SCRUM framework.
• Understanding of object-oriented development principles and best practices.
• Ability to communicate complex information to internal audiences.
• Strong teamwork skills.
• Works on projects of moderate scope and complexity.
• Performs moderate to complex code, design analysis, testing or experimentation on segments of projects. Provides time estimates and schedules.
• Ability to use technical concepts to initiate alternatives, develop or modify existing designs or techniques.
• Team member on more complex projects.
• Strong passion for product security.

JOB REQUIREMENTS

• Familiarity with contact center concepts.
• Minimum 7 years of experience in SQL Server Database
• Experience in SQL Server Database
• Minimum 7 Years of experience in SQL Server Analysis Server
• Minimum 3 years of experience in C#
• Bachelors’ degree in CS or related discipline required
• Minimum 3 years using Microsoft Visual Studio as an IDE to develop software applications for the Microsoft Windows platform required.
• Experience using Bitbucket/GIT