REGROW BIOSCIENCES | Telesales Representative | mumbai

4 weeks ago


mumbai, India REGROW BIOSCIENCES Full time

Job Title: Telecaller - Healthcare Sector

Location: Andheri East, Marol

Job Type: Full Time

Job Summary:

We are looking for a proactive and detail-oriented Telecaller to contact potential patients or clients in the healthcare sector. The primary responsibility of this role is to engage in phone conversations, gather basic information from customers, and direct them to the relevant healthcare services or professionals. This role involves building rapport with customers, handling inquiries, and collecting data for follow-up calls or scheduling appointments. We are looking for immediate joiner candidates who can start at the earliest.

Key Responsibilities:

  • Initial Contact: Make outbound calls to potential patients or clients, introducing them to the healthcare services offered by the organization.
  • Information Gathering: Collect essential customer details, such as personal information, medical history (if applicable), and healthcare needs, while ensuring data accuracy and confidentiality.
  • Communication Skills: Strong verbal communication skills with the ability to speak clearly and professionally to a variety of customers

·         Attention to Detail: Ability to accurately capture and input customer details and information.

  • Lead Qualification: Assess the customer’s needs during the call to identify if they require further consultation, scheduling, or follow-up calls by specialists or healthcare professionals.
  • Database Entry: Accurately input collected information into the company’s CRM or database systems, ensuring the data is updated and organized for future reference.
  • Compliance and Confidentiality: Ensure all customer information is handled in accordance with healthcare privacy regulations maintaining confidentiality at all times.
  • Reporting: Provide daily or weekly updates on call outcomes, information gathered, and any notable insights for team leaders or management.

Required Skills & Qualifications:

Experience: Previous experience in telecalling, customer service, or the healthcare sector is desirable but not mandatory.

Education – Any Graduate

Experience: 0.6 – 1 Year

 Technical Skills: Basic knowledge of CRM systems, data entry, and MS Office tools.

 Organizational Skills: Ability to manage a high volume of calls and information, ensuring everything is logged and followed up on appropriately.

Work Environment:

  • Site-Based Role: This position requires you to work on-site
  • Shift Timing: 9:30AM – 6:30PM
  • Working Days: Monday to Friday


 



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