Digital Support Specialist

5 days ago


anand, India beBeeCustomer Full time

Job DescriptionMEDIT is a global provider of 3D intraoral scanners and an all-in-one digital dentistry platform based on its own patented state-of-the-art technology.The company develops innovative software for digital dentistry, supporting collaborative workflows between dental clinics and labs. With over 47,000 units installed across 101 countries, MEDIT is moving towards becoming the most innovative pioneer in digital dentistry.Role OverviewFulfill technical and customer support needs for MEDIT products.Attend events to showcase products.Update support materials to enhance customer experience.Engage with customers online and in person.RequirementsA strong understanding of customer service principles and bilingual proficiency (English and Russian) are key requirements.Key ResponsibilitiesHandle service tickets via email, live chat, remote support, and phone calls for assigned regions.Process English tickets from CIS, India, and Southeast Asia regions.Support dental events and visits to local dealers.Create and update troubleshooting guides.Monitor and respond to inquiries on Facebook in both languages.BenefitsExperience working with Zendesk and SAP ERP systems is highly valued.Preferred QualificationsA degree in dentistry or relevant field is preferred.Work experience in relevant industries is advantageous.Proficiency in SAP is desired.Work LocationThis role offers the flexibility of remote work.


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