Analyst

2 days ago

tamil nadu, India HCLTech Full time

About the Company: HCL Technologies is a global organization committed to delivering innovative solutions and exceptional service. Our mission is to empower businesses through technology and foster a culture of collaboration and excellence.



About the Role: We're looking for OTC Collections Analysts with 2–3 years of experience to join our team in Chennai. This dynamic role involves managing customer portfolios and ensuring timely collections.


📩 Send your resume to: shine.albert@hcltech.com


Shift: US Shift

Notice Period: Immediate Joiners

Location: Onsite – Chennai


Responsibilities:



  • Manage customer portfolios and ensure timely collections
  • Analyze aging reports and prioritize high-risk accounts
  • Resolve disputes by collaborating with billing, sales & customer service
  • Negotiate payment plans and monitor credit limits
  • Prepare weekly reports and dashboards
  • Handle escalations and lead root cause analysis
  • Drive reduction in DSO and bad debt
  • Mentor junior analysts and support system enhancements
  • Present insights to leadership and support audits


Qualifications:



  • 2–3 years of OTC Collections experience


Required Skills:



  • Strong analytical, negotiation, and stakeholder management skills


Preferred Skills:



  • Experience in managing escalations and external collection agencies
  • Ability to drive automation and process improvements


Pay range and compensation package: Competitive salary based on experience.



Equal Opportunity Statement: HCL Technologies is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals.

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