Digital Solutions Expert

3 days ago

davangere, India beBeeCustomer Full time

Job Description:We are seeking a highly skilled and experienced Digital Customer Engagement Manager to join our team. The successful candidate will be responsible for delivering exceptional customer experiences through innovative digital solutions.Key Responsibilities:Engineering graduate with minimum 4+ years of work experience as SAP technical consultant with 2+ years in customer-facing role (consulting, IT support, IT services etc.)Excellent customer focus / Networking / Relationship Building / Results-driven / Self-organized / Decision makingStrong knowledge of IT Service Management, SAP Basis and SAP ApplicationsHands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customersWorking experience with SAP HEC, SAP S/4HANA or any other cloud solution.Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topicsStrong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solutionRequired Skills and Qualifications:The ideal candidate will have:Excellent communication skills (written and verbal)Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolutionExperience in working with cross-cultural and cross-functional teams or individualsProficiency in English (Written and verbal), additional (local) languages are a plus/on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.Benefits:This role offers a unique opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our organization. If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.Others:As a Digital Customer Engagement Manager, you will have the chance to work on various projects, collaborate with cross-functional teams, and develop your leadership skills. Our company values innovation, teamwork, and customer satisfaction, and we are looking for someone who shares these values.

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