Head of Quality Assurance

2 weeks ago


delhi, India Shrofile Full time

VP Quality Excellence (India)Our client, a leading global organization in the analytics, digital solutions, and operations space, is seeking a Vice President – Quality Excellence to drive transformation, innovation, and large-scale process improvement initiatives across key business verticals. This is a senior leadership role responsible for elevating quality performance, building domain-led solutions, and steering strategic value delivery for global clients.Key Responsibilities1. Drive Strategic Quality & Transformation InitiativesDevelop and execute a comprehensive process improvement and transformation roadmap aligned with strategic client priorities.Lead value-capture initiatives and innovation programs that enhance business outcomes.Build strong relationships with client stakeholders and internal leadership to drive continuous improvement.2. Build Quality Excellence Solutions & CapabilitiesCreate diagnostic frameworks, best-practice playbooks, and domain-specific toolkits across core business areas.Enable business development through solutioning support for pursuits and proposals.Strengthen Lean Six Sigma and transformation capability across teams.3. Lead QA Delivery ExcellenceDesign and run a cost-effective and scalable QA framework across onshore/offshore delivery centers.Ensure compliance with internal and external audits, certifications, and governance standards.Strengthen independence and objectivity of quality reporting.4. Digital & Smart QA TransformationDrive adoption of digital QA models, automation-led quality operations, and smart monitoring frameworks.Expand QE capabilities to support evolving platform-based and services-oriented business models.5. People Leadership & EngagementBuild and nurture a high-performing Quality Excellence team.Drive talent development, certification programs (BB/MBB), and employee engagement initiatives.Maintain strong retention across leadership roles.Key Performance IndicatorsSuccess of transformation initiatives and measurable impact on client business outcomesBB/MBB pipeline developmentClient satisfaction on value additionQA performance metrics and audit resultsEmployee engagement and retentionAdoption and success of diagnostic toolkits and digital QA modelsPreferred Candidate Profile15+ years of experience in Quality Excellence, Transformation, or related functionsExpertise in Lean Six Sigma, process improvement methodologies, and quality frameworks (ISO/COPC)Proficiency in MS Office, Minitab, and process-mapping toolsStrong consulting mindset, analytical orientation, and strategic thinkingExcellent communication, stakeholder management, and project leadership skills



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