Senior Client Experience Specialist

5 days ago


amravati, India beBeeCustomerService Full time

Senior Customer Service Representative Job DescriptionWe are seeking an experienced Senior Customer Service Representative to join our team.As a key member of our customer service department, you will be responsible for providing exceptional customer experiences, resolving issues, and maintaining accurate customer records.Main Responsibilities:Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy and professionalism.Issue Resolution: Identify customer concerns and find effective solutions.Product Knowledge: Maintain a deep understanding of products or services to answer customer queries.Documentation: Accurately record customer interactions and transactions in the CRM system.Problem-Solving: Analyze complex situations and take proactive steps to resolve issues.Compliance: Adhere to company policies and industry regulations.Continuous Improvement: Participate in ongoing training and development programs to enhance skills and knowledge.Requirements:Bachelor's degree in a related field (e.g., communications, business administration).Minimum 2 years of experience in customer-facing roles.Excellent communication, problem-solving, and time management skills.Ability to work independently and as part of a team.Proficiency in using CRM software and other relevant tools.Benefits:A competitive salary and benefits package.Opportunities for professional growth and development.A dynamic and supportive work environment.



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