
Senior Solutions Architect
22 hours ago
Job Title: Senior Solutions Architect – CRM/ERP (Dynamics 365 CE)
Role Overview
Provide technical and business consultative leadership across pre-sales and post-sales cycles for large-scale CRM/ERP implementations, with specialization in Microsoft Dynamics 365 CE and integrated enterprise ecosystems. This role drives solution architecture, design optimization, scalability, and technical audits to ensure robust, high-quality enterprise systems.
Key Responsibilities
Solution Architecture & Delivery
- Define solution architecture across Dynamics 365 CE modules (Sales, Service, Marketing, Field Service, Customer Insights).
- Lead fit-gap analysis, design workshops, and PoCs with stakeholders to align business needs with technical solutions.
- Architect CE platform solutions including entity models, workflows, integrations, and security models.
- Govern solution quality through design reviews, documentation, and compliance with Microsoft and enterprise standards.
- Design and oversee integrations with external systems using Azure services, middleware, and APIs.
- Drive adoption of Power Platform (Power Apps, Power Automate, Power BI) for extended CRM capabilities.
Consulting & Pre-Sales
- Lead pre-sales solutioning, RFP responses, demos, and technical due diligence to build winning value propositions.
- Advise senior business and IT leaders on ERP/CRM strategy, IT architecture, and scalability improvements.
- Create whitepapers, reusable assets, and industry-focused solution frameworks.
Innovation & Capability Building
- Stay current with Microsoft releases, licensing, and AI-driven CRM tools (Virtual Agents, Dynamics 365 Portals, Copilot).
- Conceptualize and implement proof-of-concepts, accelerators, and reusable components for practice growth.
- Mentor and guide a team of architects and technical consultants; conduct knowledge sessions, webinars, and capability development.
Governance & Quality
- Conduct architecture and design reviews, ensuring adherence to best practices, performance, and security.
- Define and monitor non-functional requirements (NFRs) across performance, scalability, and availability.
- Ensure compliance with regulatory, security, and architectural principles in multi-vendor environments.
Measures of Success (KPIs)
- Number of RFPs/estimations delivered and conversion rate.
- Customer satisfaction and zero-issue delivery on technical quality.
- Contribution to IP development (accelerators, whitepapers, reusable components).
- Number of knowledge sessions/webinars conducted within practice.
- Breadth of technology certifications and trainings completed.
Required Skills & Experience
- 10+ years in CRM/ERP or enterprise applications.
- 4+ years hands-on experience with Microsoft Dynamics 365 CE.
- Strong expertise in solution design, system integrations, and enterprise architecture.
- Deep understanding of Power Platform (Dataverse, Power Apps, Automate, BI).
- Experience with Azure services for authentication (AD/ADFS/OAuth), data, and middleware integration.
- Hands-on experience with custom plugins, workflows, Dynamics 365 Portals, Virtual Agents, and AI-driven tools.
- Strong consulting and stakeholder management skills to engage senior executives.
- Familiarity with Agile delivery models and architecture governance frameworks.
Preferred Certifications
- Microsoft Certified: Dynamics 365 Solutions Architect Expert
- Microsoft Certified: Power Platform Solution Architect Expert
- Microsoft Azure certifications (Integration/Architect track)
Key Skills
- Dynamics 365 CE Architecture & Solutioning
- CRM/ERP Technical Consulting
- Azure Services & Middleware Integration
- Power Platform (Apps, Automate, BI)
- Solution Design & Scalability
- Pre-Sales & RFP Solutioning
- Enterprise Application Integration
- Architecture Governance & Audits
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