DigiGro | Telecaller Admission Counselor
2 weeks ago
Position Overview:
We are seeking a motivated and experienced Telecaller Admission Counselor to qualify leads and guide prospective students and parents through the admission process. The ideal candidate will have a deep understanding of educational institutions and prior experience working in the education sector.
Key Responsibilities:
Lead Qualification:
- Contact potential leads generated through various channels (website inquiries, marketing campaigns, social media, etc.).
- Assess the needs and interests of prospective students and provide accurate information about the institution's offerings.
Counseling & Guidance:
- Explain admission processes, eligibility criteria, course details, and fee structures.
- Address inquiries from parents and students effectively and persuasively.
Relationship Management:
- Build strong relationships with prospective students and their families.
- Follow up with leads to nurture their interest and move them through the admissions funnel.
Documentation Support:
- Guide applicants in filling out forms and submitting necessary documents for admission.
Collaboration:
- Work closely with the admissions team to ensure a seamless admission process.
- Provide feedback on common questions or concerns to improve marketing and outreach strategies.
Database Management:
- Maintain accurate records of all interactions in the CRM or database system.
- Track and report conversion metrics regularly.
Qualifications:
- Must be proficient in English & Telugu.
- Proven experience as a Telecaller, Admission Counselor, or similar role in an educational institution.
- Strong understanding of the education sector, including curriculum offerings, admission processes, and market trends.
- Excellent communication skills in English and regional languages (as required).
- Ability to persuade and influence prospective students and parents.
- Proficiency in CRM tools and MS Office Suite.
- A proactive and goal-oriented mindset.
Preferred:
- Bachelor’s degree in Education, Marketing, or a related field.
- Prior experience handling large volumes of leads.
Key Attributes:
- Friendly and empathetic demeanor.
- Exceptional listening and problem-solving skills.
- Ability to work under pressure and meet targets.
Location: Whitefield, Bangalore
Work Hours: [9 AM - 6 PM] Monday to Saturday
Compensation: As per industry standards.
Interested candidates, mail us your CV at sabiya@digigro.tech
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