Digital Collections Specialist

4 days ago

vellore, India beBeeCollections Full time

We are seeking a Collections Product Manager to lead the development of our collections and debt management solution for retail, SME, and corporate banking portfolios.This role ensures that the product empowers financial institutions to manage delinquency, automate collection strategies, improve recovery rates, enhance compliance, and reduce operational costs. The position is responsible for the functional depth, regulatory alignment, commercial positioning, and long-term success of the collections product suite.ResponsibilitiesCommunicate the product vision, strategy, and go-to-market approach to ensure alignment with bank collection priorities, risk appetite, regulatory expectations, and organizational objectives.Own, prioritize, and regularly update the product backlog, focusing on high-value collections features such as early delinquency workflows, automated reminders, segmentation strategies, promise-to-pay tracking, skip tracing, restructuring workflows, repossession and legal collections etc.Collaborate with internal and external stakeholders (sales, delivery teams, credit risk units, legal departments, collection teams, compliance, and client banks) to gather feedback, communicate changes in priorities, risks, and dependencies, and ensure alignment across all parties.Monitor collections performance using analytics and KPIs (cure rate, roll rate, delinquency bucket movement, recovery performance, PTP adherence, agent productivity), and drive continuous improvement based on customer feedback and industry benchmarks.RequirementsBachelor's degree in computer science, Information Systems, Finance, Business, or related fields.10+ years of experience in product ownership, collections systems, credit risk, debt management, or financial software platforms.Strong knowledge of Microsoft Dynamics 365, Azure services, decision engines, and integration patterns.Prior exposure to enterprise banking products on collections is mandatory.Knowledge of relevant regulatory frameworks (consumer rights, AML, data privacy, write-off rules, restructuring standards).Familiarity with Agile tools such as Azure DevOps, Jira, Confluence and Agile methodology, planning, execution, ceremonies etc.Strong stakeholder and conflict management skills.Excellent communication between technical and business units.Customer- and risk-oriented mindset.Adaptability in fast-changing regulatory and risk environments.What We OfferPerformance-linked bonus: hard work rewarded.Rewards beyond the job: remote work support, health insurance, care program, and online psychological support.Birthday leave: celebrate your special day.Global impact and cutting-edge tech: shape the future of the industry.Unleash your potential: develop yourself with VeriPark Academy opportunities, webinars, and in-house training sessions.Diverse, vibrant community: be part of a dynamic environment that values diversity and inclusivity.About UsWe are a global technology company with expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement, branch automation, and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

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