Beauty Expert

As a skilled beauty consultant, you will play a pivotal role in crafting an unforgettable customer experience. Your primary responsibility is to provide expert guidance on beauty and fragrance products, ensuring that customers find the perfect solution for their needs.Key Performance Indicators:Consistently meet individual performance targets (IPT/AUS/Conversion) to contribute to store salesCollaborate with managers to execute monthly action plans and events calendarsAdhere to out-of-stock procedures as set by the managerParticipate actively in the FIFO process and manage testers according to guidelinesDeliver exceptional services, driving sales growth (e.g., You time services for CL)Effectively close sales, thank customers, and invite them to revisitImplement customer follow-up strategies (e.g., 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)Product Knowledge and Consultation:Greet customers warmly and engage in open-ended conversations to understand their needsDemonstrate active listening skills during consultations and product demonstrationsMaintain a hygienic and educational approach to demonstrations and consultationsPersonal and Counter Image:Adhere to brand dress code and grooming standardsEnsure counter cleanliness, tidiness, and hygiene throughout your shiftPractice proper tester usage and sampling proceduresKeep brush belts clean and well-maintainedCommunication and Relationship Building:Build strong relationships with customers, colleagues, and external partnersAttend training sessions, workshops, and meetings to enhance knowledge and skillsCommunicate essential information to the teamBe willing to assist colleagues and complete tasks efficientlyCommitment and Professionalism:Strive for punctuality, flexibility, and a responsible attitude towards breaks and absenceComply with company policies and standard operating procedures (SOPs)Demonstrate self-motivation, initiative, and willingness to take direction