Expert Customer Support Specialist
1 day ago
Client Support ConsultantThis role focuses on initial customer inquiry processing, accurate case routing, and administrative support for our platform.Process 20-30 incoming customer emails daily and categorize inquiries using ServiceNow ticketing system to ensure prompt resolution.Routecases to appropriate specialists based on established decision trees with high accuracy, utilizing logical reasoning and analytical skills.Provide initial responses using standardized templates for common inquiries, ensuring consistency and quality of communication.Maintain accurate case documentation, status updates, and routing rationale to facilitate seamless collaboration and knowledge sharing among team members.Handle basic Q&A inquiries and direct customers to appropriate resources, promoting self-service and empowerment.Meet daily processing volume targets while maintaining quality standards, adhering to performance metrics and service level agreements.Participate in continuous process improvement initiatives to enhance operational efficiency and effectiveness.On call for customer Severity 1 outage events, demonstrating a commitment to exceptional customer support and emergency response.
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Customer Support Specialist
7 days ago
bangalore, India Scry AI Full timePosition: Customer Support SpecialistLocation: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftExperience: 2+ Years in Customer Support, Helpdesk, or Client SuccessCompany DescriptionScry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...
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CRM Manager- Email
3 days ago
bangalore, India Expert Law Full timeCompany Description Expert Law provides personalized legal services nationwide, specializing in Personal Injury and Immigration Law for both individuals and businesses. Guided by a "putting people first" philosophy, the firm emphasizes transparency, reliability, and integrity in delivering high-quality advice and client care. With 40 years of combined...
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CRM Manager- Email
2 days ago
bangalore, India Expert Law Full timeCompany Description Expert Law provides personalized legal services nationwide, specializing in Personal Injury and Immigration Law for both individuals and businesses. Guided by a "putting people first" philosophy, the firm emphasizes transparency, reliability, and integrity in delivering high-quality advice and client care. With 40 years of combined...
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Associate Specialist
2 weeks ago
Bangalore, India London Stock Exchange Group Full timeProud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26). Learn more about life and purpose of our company directly from India colleagues' video: Bengaluru, India | Where We Work | LSEG Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support...
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Customer Support Specialist
3 days ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
7 hours ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
7 days ago
bangalore, India SM Record Full timeCompany Description SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
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Customer Support Specialist
3 weeks ago
bangalore, India CamCom Full timeAbout CamCom CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality. Job Title: Customer Support Specialist Location:...
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Technical Support Specialist
1 week ago
Bangalore, India Red Oak Technologies Full timeSince 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources. Job Description As a...
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Associate Specialist
2 weeks ago
Bangalore, India London Stock Exchange Group Full timeProud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26). Learn more about life and purpose of our company directly from India colleagues' video: Bengaluru, India | Where We Work | LSEG QA Data Service, Quant Job Description A Quant Content Specialist empowers customers in the quantitative investment market to maximize the value...
