Support Specialist

1 month ago


bangalore, India Domnic Lewis International Full time

Greetings from Domniclewis


Hello Team ,


We are hiring for a product based MNC organisation in Bangalore


Experience - 4-14 years

Position - Support Specialist

Location - Bangalore

Salary - 20-24 lpa


  • Candidates should be good communication skill
  • Relevant experience in working with Databases like SQL Server, Postgres, etc.
  • Relevant experience with Linux and Windows servers
  • Relevant experience with Application Support around APIs, Application, etc.
  • Relevant experience with AWS (Cloud Watch, S3, etc.) - Optional


Responsibilities

  • As part of a global team, you support customers in resolving issues across our suite of products, providing cover 24/7, 365 days a year
  • You use your strong diagnostic techniques to identify the root cause of the problem, find solutions via fix or workaround advice, or escalate to the Development team
  • Reacting quickly to customer demands, you demonstrate an awareness of ticket priorities, SLAs and customer requirements
  • You deliver market leading customer service that always aims to exceed demanding customer SLAs, escalating in a timely and appropriate manner
  • You ensure all customer contact and ticket progression is documented in a professional and informative way on the incident management system, enabling cross team collaboration and a consistent customer experience
  • Where appropriate, you replicate customer issues to ensure a deeper understanding of problems and to build learning opportunities in the team
  • You are responsible for keeping the Customer Support knowledge base updated as appropriate to improve visibility of issues within the team
  • You build and maintain good customer relationships by attending conference calls or other meetings where appropriate, without assistance from senior peers
  • As part of the global team, you provide out of hours on-call support on a rota basis

Qualifications:

  • Bachelor's Degree or equivalent in Computer Science/Information Technology
  • Previous experience in a technical support role
  • Ability to process large amounts of information rapidly, while still identifying the key details
  • Experience of database technologies such as MySQL; PostgreSQL; Oracle
  • Experience with Windows Server and Linux operating systems



IF INTERESTED , PLEASE SHARE YOUR UPDATED RESUME AT sapna.r@domniclewis.com



  • Bangalore, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Cloud Data Governance SpecialistAt Cloud Analogy CRM Specialist Limited, we are seeking a highly skilled Cloud Data Governance Specialist to join our team. As a key member of our data management team, you will be responsible for supporting the global deployment of Data Quality (DQ) solutions for various clients, accounts, and business lines. Your primary...


  • Bangalore, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Data Quality Developer Job DescriptionJob Title: Cloud Data Quality DeveloperAbout the Role:At Cloud Analogy CRM Specialist Limited, we're seeking an experienced Data Quality Developer to join our team. As a key member of our data quality team, you'll play a crucial role in ensuring the accuracy and reliability of our data.Responsibilities:- Develop new data...


  • bangalore, India Maximiz Ai Full time

    Company Description Maximiz Ai helps businesses turn website visitors into buyers by providing actionable data and personalized messaging solutions. Their AI technology enables real-time campaign execution across Email, Mobile, and Ad Networks to drive exceptional ROI. Role Description This is a full-time on-site role for a Customer Support Specialist at...


  • Bangalore, India Maximiz Ai Full time

    Company Description Maximiz Ai helps businesses turn website visitors into buyers by providing actionable data and personalized messaging solutions. Their AI technology enables real-time campaign execution across Email, Mobile, and Ad Networks to drive exceptional ROI. Role Description This is a full-time on-site role for a Customer Support...


  • bangalore, India Maximiz Ai Full time

    CTC Up to 6 LPA Company Description Maximiz Ai, based in Bengaluru, is a data-driven marketing company that turns website traffic into actionable data to drive ROI. By utilizing intent data, personalized messaging, and real-time campaign execution, Maximiz Ai helps businesses understand their customers better and expand their customer base. Role...


  • bangalore, India Tanjore Collective Full time

    Company Description Tanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 3,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes of...


  • Bangalore, India Maximiz Ai Full time

    Company Description Maximiz Ai helps businesses turn website visitors into buyers by providing actionable data and personalized messaging solutions. Their AI technology enables real-time campaign execution across Email, Mobile, and Ad Networks to drive exceptional ROI. Role Description This is a full-time on-site role for a Customer Support...


  • bangalore, India Maximiz Ai Full time

    Company Description Maximiz Ai helps businesses turn website visitors into buyers by providing actionable data and personalized messaging solutions. Their AI technology enables real-time campaign execution across Email, Mobile, and Ad Networks to drive exceptional ROI. Role Description This is a full-time on-site role for a Customer Support Specialist at...


  • bangalore, India Maximiz Ai Full time

    Company Description Maximiz Ai helps businesses turn website visitors into buyers by providing actionable data and personalized messaging solutions. Their AI technology enables real-time campaign execution across Email, Mobile, and Ad Networks to drive exceptional ROI. Role Description This is a full-time on-site role for a Customer Support Specialist at...


  • bangalore, India Maximiz Ai Full time

    Company Description Maximiz Ai helps businesses turn website visitors into buyers by providing actionable data and personalized messaging solutions. Their AI technology enables real-time campaign execution across Email, Mobile, and Ad Networks to drive exceptional ROI. Role Description This is a full-time on-site role for a Customer Support Specialist at...


  • Bangalore, India Tanjore Collective Full time

    Company Description Tanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 3,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes...


  • bangalore, India Tanjore Collective Full time

    Company Description Tanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 3,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes of...


  • bangalore, India Tanjore Collective Full time

    Company DescriptionTanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 3,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes of...


  • bangalore, India Tanjore Collective Full time

    Company DescriptionTanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 3,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes of...


  • Bangalore, India POTENTIAM INDIA Full time

    Unlock Your Career Potential with Potentiam IndiaPotentiam India is a leading offshore team builder for SME companies, offering a unique model that combines the benefits of a large corporation with the flexibility of a small business. Our team of experts has over 15 years of experience in building and managing offshore teams, and we're now looking for a...


  • bangalore, India Tanjore Collective Full time

    Company Description Tanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 3,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes of...


  • Bangalore, India MNR Solutions Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join MNR Solutions in Bangalore. The ideal candidate will have 2 to 7 years of experience in application support, with a strong understanding of application troubleshooting, maintenance, and support processes. This role requires working in the office five days a...


  • bangalore, India Vervent Full time

    Overview: The Compliance Support Specialist reports to a Compliance Director, Manager, or Supervisor and is responsible for delivering solutions for audit requests, escalated customer inquiries, and disputes. The Compliance Support Specialist will need to work across teams to build process improvement and innovation gained from review of customer complaints...


  • Bangalore, India Vervent Full time

    Overview: The Compliance Support Specialist reports to a Compliance Director, Manager, or Supervisor and is responsible for delivering solutions for audit requests, escalated customer inquiries, and disputes. The Compliance Support Specialist will need to work across teams to build process improvement and innovation gained from review of customer complaints...


  • bangalore, India Vervent Full time

    Overview:The Compliance Support Specialist reports to a Compliance Director, Manager, or Supervisor and is responsible for delivering solutions for audit requests, escalated customer inquiries, and disputes. The Compliance Support Specialist will need to work across teams to build process improvement and innovation gained from review of customer complaints...