Support Specialist
1 month ago
Greetings from Domniclewis
Hello Team ,
We are hiring for a product based MNC organisation in Bangalore
Experience - 4-14 years
Position - Support Specialist
Location - Bangalore
Salary - 20-24 lpa
- Candidates should be good communication skill
- Relevant experience in working with Databases like SQL Server, Postgres, etc.
- Relevant experience with Linux and Windows servers
- Relevant experience with Application Support around APIs, Application, etc.
- Relevant experience with AWS (Cloud Watch, S3, etc.) - Optional
Responsibilities
- As part of a global team, you support customers in resolving issues across our suite of products, providing cover 24/7, 365 days a year
- You use your strong diagnostic techniques to identify the root cause of the problem, find solutions via fix or workaround advice, or escalate to the Development team
- Reacting quickly to customer demands, you demonstrate an awareness of ticket priorities, SLAs and customer requirements
- You deliver market leading customer service that always aims to exceed demanding customer SLAs, escalating in a timely and appropriate manner
- You ensure all customer contact and ticket progression is documented in a professional and informative way on the incident management system, enabling cross team collaboration and a consistent customer experience
- Where appropriate, you replicate customer issues to ensure a deeper understanding of problems and to build learning opportunities in the team
- You are responsible for keeping the Customer Support knowledge base updated as appropriate to improve visibility of issues within the team
- You build and maintain good customer relationships by attending conference calls or other meetings where appropriate, without assistance from senior peers
- As part of the global team, you provide out of hours on-call support on a rota basis
Qualifications:
- Bachelor's Degree or equivalent in Computer Science/Information Technology
- Previous experience in a technical support role
- Ability to process large amounts of information rapidly, while still identifying the key details
- Experience of database technologies such as MySQL; PostgreSQL; Oracle
- Experience with Windows Server and Linux operating systems
IF INTERESTED , PLEASE SHARE YOUR UPDATED RESUME AT sapna.r@domniclewis.com
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