Data Center Lab Engineer

Role – DC Lab Engineer

Contract: 6 Months with possible extensions

Location: Bengaluru, Karnataka

Organization Statement

The Global Solution Engineering (GSE) Demo Team enables Customers and Partners to experience Cisco solutions first-hand through the dCloud and CPOC platforms.

By showcasing how the Cisco Portfolio solves real business challenges, GSE helps accelerate decision-making and shorten the sales cycle. Whether it’s a scripted, repeatable demo or a fully customizable lab with full administrative control, the dCloud platform delivers secure, scalable access to demo content—anywhere, on any device, across internal and external networks.

Position Summary

The successful candidate will be part of the team responsible for day-to-day management of the dCloud and CPOC datacenter environment. This includes proactive and reactive management, working with the design and implementation teams to install and remove equipment, configuring equipment as it is installed in the datacenter, implementing changes, providing input into weekly operations calls, timely reporting of issues, log file management, configuration of management tools and other standard day to day operational tasks. This is a highly diverse role requiring an individual with strong technical skills, an engaging personality and the capacity to work with or without supervision. Must have a strong desire to develop new skills and be a great team player.

This is a fast paced and challenging environment offering you the opportunity to make your mark. You will have support from the wider team but the expectation is that you own your work.

Job Responsibilities:

Day to Day

Infrastructure provisioning and troubleshooting (rack and stack)

Managing CAI (Cloud and AI) equipment as per request from Engineers

Updating management systems and documentation

Troubleshooting networking and hardware issues

Handling requests from lab customers

Managing datacenter Infrastructure in RTP campus

Creating and resolving support tickets

On Demand

On-going project work

Produce High quality documentation (Visio, Omnigraffle, Confluence)

Minimum Requirement, Skills & Attributes:

Managing network infrastructure - code upgrades, log file management, troubleshooting, configuring interfaces, access lists etc.

Demonstrable working knowledge of Cisco IOS and/or NXOS, including the latest code revisions, upgrading/downgrading code and the CLI.

Demonstrable working knowledge of L2 and L3 Networking.

Current knowledge of Cisco hardware, including Network Modules, Interface Cards, Power over Ethernet, etc.

Ability to Manage VMware and UCS environment (managing and maintaining)

Ability to image bare metal servers and install VMware vSphere.

Ability to install Windows, Linux and appliance O/S on Virtual Machines.

Ability to transfer files using FTP, TFTP, USB, , etc.

Ability to open and manage cases / trouble tickets with third-party vendors

Demonstrated knowledge of troubleshooting from Layer 1 through Layer 7 of the OSI model.

Demonstrated knowledge of SSH, HTTPS, and VPN in a Cisco environment.

An appreciation of the following would be useful - Cisco telephony solutions, Cisco Security products, Cisco wireless, BYOD, Cisco UCS.