Transforming Customer Experience
6 days ago
Job OpportunityAs a Cloud Contact Center Specialist, you will play a vital role in helping organizations transform their customer experience.Key Responsibilities:Configure and set up cloud contact center environments, ensuring seamless integration with business requirements.Collaborate with stakeholders to gather needs and translate them into technical solutions.Develop backend integrations using AWS Lambda and REST APIs, enhancing the overall customer journey.Integrate cloud contact centers with CRM systems and support platforms, streamlining operations.Support testing, deployment, and documentation processes, ensuring high-quality deliverables.Troubleshoot issues and improve existing contact flows, resulting in increased efficiency and customer satisfaction.Requirements:ExperienceMinimum 7 years of total experience in the contact center / CTI space.3+ years of hands-on experience with Amazon Connect or similar platforms.Proven track record of working in a consulting role for CTI transformation projects.Strong knowledge of contact center features: contact flows, routing, queues, agent setup.Experience integrating contact centers with CRMs like Salesforce or Zendesk.Good understanding of AWS services: Lambda, DynamoDB, S3, CloudWatch.Basic scripting skills with Node.js or Python.Experience in building or enhancing IVRs using Amazon Lex.Comfortable working independently in a client-facing environment.Nice to HaveExposure to legacy CTI systems such as Cisco, Avaya, or Genesys.AWS certification.Knowledge of SIP, VoIP, or WebRTC protocols.Experience with Amazon Connect Tasks, Contact Lens, Wisdom.
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Data Transformation Specialist
6 days ago
Kolhapur, India beBeeTransformation Full timeRole: Data Transformation SpecialistCapgemini seeks a skilled Data Transformation Specialist to join our team. The ideal candidate will have strong experience in ETL testing and data validation, proficiency in SQL for data verification and analysis, hands-on experience with ETL tools, and knowledge of automation frameworks.Key Responsibilities:Design,...
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Digital Transformation Lead
6 days ago
Kolhapur, India beBeeOptimization Full timeJob OverviewThe Optimization Specialist role involves designing and implementing optimization roadmaps to drive business process improvement.Key ResponsibilitiesExperimentation and Testing: Plan, execute, and analyze A/B tests using industry-leading tools like Adobe Target and Optimizely.Analytical Skills: Identify key testing areas and define problem areas...
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Automotive Customer Experience Specialist
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Kolhapur, India beBeeCustomerService Full timeJob Title: Automotive Customer Service SpecialistOverview:This is a dynamic role requiring strong interpersonal skills and technical knowledge in the automotive industry.We are seeking a detail-oriented and customer-focused individual to join our team as an Automotive Customer Service Specialist. The successful candidate will have experience working with...
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Delivering Exceptional Customer Experience
2 days ago
Kolhapur, India beBeeCustomerExperience Full timeDelivering Exceptional Customer ExperienceAs a Senior Customer Support Executive, you will play a pivotal role in providing unparalleled customer service and support to clients. This demanding position requires strong problem-solving skills, coupled with excellent communication abilities, to thrive in a dynamic team-oriented environment.Your key...
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Digital Transformation Specialist
2 days ago
Kolhapur, India beBeeTarget Full timeJob Opportunity for Target DeveloperAs a target developer, you will be responsible for transforming the digital landscape of our clients by leveraging innovative solutions and technologies.Responsibilities:Developing targeted solutions using Adobe Target and Analytics, including custom analytics using a tag management system such as Adobe Launch.Designing...
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Digital Transformation Expert
2 days ago
Kolhapur, India beBeeTransformation Full timePlatform Development LeadWe are seeking a highly skilled Platform Development Lead to spearhead the transformation of our customer-facing platform into a cutting-edge, multi-tenant architecture. The ideal candidate will have expertise in designing and implementing scalable, secure, and automated deployment systems using Python and Angular.The successful...
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Exceptional Customer Experience Expert
2 days ago
Kolhapur, India beBeeCustomerService Full timeCustomer Service Representative Opportunity Triple is leading the way in remote work solutions, helping businesses build highly efficient teams for administration, customer service, accounting, operations, and back-office roles. Our focus has always been on our clients, people, and planet, ensuring our operations contribute positively across these key...
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Transformational Accounting Leader
2 days ago
Kolhapur, India beBeeAccountant Full timeAccounting and Business Transformation SpecialistWe are seeking an experienced Accounting and Business Transformation Specialist to join our team. As a key member of our finance department, you will play a critical role in driving business growth and transformation through strategic financial planning, accounting, and compliance.The ideal candidate will have...
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Strategic Digital Transformation Expert
2 days ago
Kolhapur, India beBeeDigitalTransformation Full timeJob Title:Strategic Digital Transformation ExpertWe are seeking highly skilled professionals to join our team as Strategic Digital Transformation Experts. You will have the autonomy to help our clients enhance their digital infrastructure and make it faster, more effective, and competitive.As a key team member or lead role in large or mega-deal engagements,...
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Digital Transformation Program Manager
2 days ago
Kolhapur, India beBeedelivery Full timeDelivery Leader - Digital Transformation ProgramsThe pivotal role of a Delivery Leader is crucial in ensuring the successful execution and delivery of digital transformation programs. This position oversees the end-to-end implementation of solutions for global clients within asset-intensive industries, streamlining processes to drive business value.The ideal...