Senior Client Support Advisor

6 days ago

moradabad, India beBeeCustomer Full time

The primary role of a Customer Experience Specialist is to deliver exceptional support to clients through handling inquiries, resolving issues, and maintaining high levels of customer satisfaction. Key responsibilities include client interaction, issue resolution, order & account management, documentation & reporting, product knowledge, and team collaboration.Key Responsibilities:Respond to client inquiries via phone, email, chat, or in-personProvide accurate information about products, services, and company policiesHandle client complaints with professionalism and empathyIdentify client needs and provide appropriate solutionsTroubleshoot issues and escalate complex problems to higher support levelsFollow up with clients to ensure complete resolutionAssist clients with order placement, returns, refunds, and account updatesMaintain accurate client records in CRM systemsLog all interactions, issues, and resolutions in the CRMPrepare daily or weekly summaries of client concerns and trendsStay updated on product features, updates, and company policiesEducate clients on how to use products or services effectivelyWork closely with sales, technical support, and operations teamsParticipate in team meetings and training sessions for continuous improvementRequired Skills & Qualifications:High school diploma or equivalent; associate degree preferredExcellent verbal and written communication skillsStrong problem-solving and multitasking abilitiesBasic computer skills; experience with CRM tools (Salesforce, Zendesk, Freshdesk)Positive attitude and client-centric mindsetBenefits:Competitive salary and benefits packageOpportunities for career growth and developmentCollaborative and dynamic work environmentWhat We Offer:We are committed to providing our employees with the tools and resources they need to succeed. Our comprehensive training program includes courses on product knowledge, customer service, and teamwork.

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