Salesforce Cloud Expert Leader

3 days ago


anand, India beBeeTechnical Full time

Job Description:A highly skilled Salesforce Senior Technical Lead is needed to lead a team of 3–5 Salesforce developers and support engineers delivering ongoing Salesforce Managed Services for a large healthcare client.The role requires deep technical expertise in Sales, Service, and Experience Cloud, hands-on leadership, and a proactive approach to incident and enhancement management.The ideal candidate will act as the L2 technical escalation point, drive issue resolution, maintain platform stability, and ensure smooth communication with both business stakeholders and internal teams.Key Responsibilities include Team Leadership & Delivery Management, Incident & Problem Management, Communication & Stakeholder Management, and Continuous Improvement.The role involves overseeing daily operations, ticket triage, sprint planning, establishing coding standards, deployment best practices, and review processes. The candidate must also serve as L2 technical expert for resolving complex Salesforce issues escalated from L1 support.Additionally, they must conduct root cause analysis for recurring issues and implement preventive measures, coordinate with internal and client teams to manage critical or high-priority incidents effectively, and maintain transparent communication with client stakeholders regarding ticket status, SLAs, and blockers.Required Skills & Experience:6+ years of Salesforce experience, with at least 3 years in a Technical Lead or L2 Support Lead role.Proven expertise in Sales Cloud, Service Cloud, and Experience Cloud.Strong understanding of Apex, Lightning Web Components (LWC), Flows, Integration (REST/SOAP APIs), and Data Management.Hands-on experience with Salesforce DevOps tools (e.g., AutoRABIT, Copado, GitHub) and sandbox management.Solid grasp of incident management, SLA adherence, and change/release processes.Experience working in a Managed Services or Support Operations model for enterprise clients, ideally in the Healthcare domain.Excellent communication and stakeholder management skills with a customer-centric mindset.Preferred qualifications include Salesforce Platform Developer II or Application Architect certification.



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