Senior Quality Assurance Professional

2 days ago

bangalore, India beBeeQualityAssurance Full time

Job Overview    As a Quality Assurance Specialist, you will play a pivotal role in ensuring the quality of our voice AI agents. Collaborate closely with prompt engineers to share findings and enhance overall performance. Analyze customer calls handled by our AI voice agents to identify areas for improvement. Identify and rectify issues such as incorrect responses, flow breaks, or technical glitches. Debug call transcripts to pinpoint root causes of errors and implement corrective measures. Document patterns and work with the product/prompting team to refine accuracy and conversion. Verify that calls meet quality, compliance, and customer experience standards.    About the Role    To succeed in this position, you will need to have a degree in Computer Science, Artificial Intelligence, English, Journalism, or a related field. You should also possess strong proficiency in English + Hindi, excellent problem-solving skills, and attention to detail.Key Qualifications Bachelor's or Master's degree in relevant field. Strong proficiency in English + Hindi. Excellent problem-solving skills. Attention to detail.Why This Role Matters    As a Quality Assurance Specialist, you will contribute significantly to enhancing user experience and driving business growth through data-driven insights.

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