Senior Manager, Software Engineering

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role:   Manage product development activitiesWork with product management, design, support and other dev teams to create high-quality solutionsManage daily activities of the development teamSolve difficult and sometimes ambiguous problemsManage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team Qualifications To be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Experience in using Al productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have.13 to 16 years of experience with technologies relevant to SN and advanced coding skills with high-quality results.Experience managing employees who require little oversight in completing assigned workExperience providing direction, delegate assignments, and support to accomplish tasks with their teamExperience with open source tools and agile development environmentsFluency in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript)Ability to understand broad concepts and use those concepts to understand and develop solutions for problemsExperience completing projects based on company priorities, context, risks and desired outcomesAbility to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.).FD21 Additional Information Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.