Quality Assurance- Crypto

1 week ago

haryana, India PineQ Lab Technology Full time

ole & Key ResponsibilitiesThe primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies.1. Monitoring and Evaluating Customer InteractionsInteraction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between customer service agents and customers.Performance Scoring: Evaluate agent performance based on a predefined scorecard or quality standards (QA scorecard), assessing professionalism, issue resolution, accuracy, tone, and adherence to scripts/procedures.Wealth Management Compliance: Ensure that all Wealth Management-related interactions (such as providing product information or handling account inquiries) are conducted in strict accordance with legal, regulatory, and internal compliance guidelines.2. Feedback and CoachingAgent Feedback: Provide clear, constructive, and actionable feedback to agents on their performance.Training Needs Identification: Identify skill gaps and training needs to improve performance, and support their development.Calibration Sessions: Coordinate and facilitate calibration sessions for call center staff to ensure consistency and uniformity in the application of quality standards.3. Data Analysis and Process ImprovementTrend Analysis: Analyze large volumes of data (KPIs) to identify trends, patterns, and errors (quality defects) in customer service delivery.Reporting: Create detailed records, reports, and dashboards to track quality metrics over time and present them to management.Process Enhancement: Recommend and implement improvements to fix broken internal processes, address inefficiencies, and enhance overall operational efficiency.4. Compliance and Risk ManagementQuality Standard Development: Collaborate with management to develop and refine quality assurance policies and procedures.Risk Mitigation: Work to reduce customer complaints, defects, and potential risks to the company.

  • Quality Assurance- Crypto

    1 week ago

    Gurugram, Haryana, India, IN PineQ Lab Technology Full time

    ole & Key ResponsibilitiesThe primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies.1. Monitoring and Evaluating Customer InteractionsInteraction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...

  • Quality Assurance- Crypto

    7 days ago

    haryana, India PineQ Lab Technology Full time

    ole & Key Responsibilities The primary function of a Quality Analyst is to maintain and improve customer service standards, ensuring excellent customer experience and adherence to company policies. 1. Monitoring and Evaluating Customer Interactions Interaction Review: Conduct real-time or recorded monitoring of interactions (calls, chats, emails) between...

  • Quality Assurance Professional

    4 days ago

    haryana, India beBeeSpecialist Full time

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  • Quality Assurance Engineer

    14 hours ago

    haryana, India Datacultr Full time

    ABOUT USDatacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...

  • Quality Assurance Engineer

    5 days ago

    haryana, India Datacultr Full time

    ABOUT US Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...

  • Quality Assurance Executive

    14 hours ago

    haryana, India noon Full time

    About noon noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but...

  • Software Quality Assurance Specialist

    15 hours ago

    haryana, India beBeesoftware Full time

    Job Title: Software Quality Assurance SpecialistWe are seeking an exceptional Software Quality Assurance Specialist to join our team and contribute to the development of scalable and reusable web automation frameworks using TestComplete with Python scripting.The ideal candidate will have experience with Jira, BDD frameworks, API testing, and working within...

  • Quality Assurance Executive

    5 days ago

    haryana, India noon Full time

    About noon noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but...

  • Quality Assurance Coordinator

    5 days ago

    Gurugram, Haryana, India Onecom Full time

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    1 week ago

    Haryana, India Acuity Analytics Full time

    Desired Skills and experience :- Excellent Problem-Solving skills and interpersonal skills. Experience with microservices, REST APIx Solid understanding of CI/CD tools (e.G., Jenkins, Git) Skilled in writing SQL queries (PostgreSQL, Oracle, SQL Server) Experience testing SOAP and REST APIs Strong API testing skills: hands-on experience with Postman preferred...