Reservations Manager

4 days ago

agra, India The Retreat Hotel, Agra Full time

A hotel reservation manager is responsible for ensuring that guests have a seamless experience when booking rooms in a hotel. This individual will work closely with other departments in the hotel to ensure that guests receive the highest level of service.

The hotel reservation manager will be responsible for managing the reservation system, which includes ensuring that all bookings are accurately recorded and that guests are informed of any policies or procedures related to their stay. They will also be responsible for managing the room inventory, making sure that rooms are available for booking, and coordinating with other departments to ensure that rooms are clean and ready for guests.

In addition to managing the reservation system, the hotel reservation manager will also be responsible for training and supervising reservation staff members. This includes recruiting, hiring, and training new staff, as well as providing ongoing support and guidance to existing staff members.

To be successful in this role, the hotel reservation manager must have excellent communication skills, be highly organised, and have a strong attention to detail. They must also be able to work well in a fast-paced environment and be able to manage multiple tasks simultaneously.


RESERVATION MANAGER DUTIES AND RESPONSIBILITIES :


  •  Responsible for Hotel and Local Reservations and Reservation.
  •  Handling of correspondences.
  •  Allocate daily tasks to Reservations staff.
  •  Review reservations booked daily.
  •  Review arrival report daily.
  •  Responsible for the preparation of occupancy forecast.
  •  Responsible for training staff.
  •  Responsible for the implementation of policies and procedures.
  •  Responsible for recording Company/Travel Agent Rates both in the system and correspondence file.
  •  Liaise with the Sales Department in regards to occupancy, Rates Reservation Analysis.
  •  Identify Producing Accounts to ensure proper recognition by Reservation staff.
  •  Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
  •  Responsible for various Production reports and supplies to each department concerned.
  •  Monitoring Telephone manners and general performance of reservations staff daily.
  •  Ensure special handling of repeat guests and very VIP guests.
  •  Observe and ensure that proper telephone manners are maintained at all times
  •  Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
  •  Follows up on tentative bookings and updates reservation status
  •  Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy
  •  Review room blocking for Long Stay. Suites and special group requests.
  •  Supervising Group Reservations.
  •  Maintain cordial relations with commercial clients.
  •  Bring to the attention Front Office Manager when the hotel availability status is changed and prepare for necessary action.
  •  Responsible for work schedule
  •  Responsible for maintaining a Neat and Orderly position at all times.
  •  In general, perform any other duties that might requested by the Front Office Manager or Room Division Manager.



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