Technical ServiceNow Solutions Designer

ServiceNow Solution ArchitectA ServiceNow Solution Architect designs and implements ServiceNow solutions to address business challenges. Focusing on projects or functional areas within the enterprise framework, they craft technical solutions that meet immediate needs while fitting seamlessly into the organization's IT ecosystem.Key Responsibilities:Requirements Analysis & Solution Design: Engage with stakeholders to gather requirements and understand objectives. Translate business needs into technical designs and architecture for ServiceNow solutions, producing design documents or blueprints outlining implementation details.End-to-End Architecture: Own overall ServiceNow solution architecture for assigned projects or modules. This includes designing data models, workflows, and integrations for new ServiceNow implementations or enhancements, ensuring compatibility with existing configurations and enterprise architecture standards.Module Implementation: Lead configuration and customization of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM) to meet requirements. Oversee development of features like forms, workflows, business rules, client scripts, and UI pages, ensuring best practices are followed and solutions are maintainable.Integration & Data Management: Design and implement integrations between ServiceNow and other systems (identity management, ERP, CRM, monitoring tools). Utilize integration tools and APIs (REST/SOAP, IntegrationHub, MID Server) to enable data exchange and ensure ServiceNow solutions fit into the broader IT landscape without silos.Technical Leadership in Projects: Act as technical lead for ServiceNow implementation teams. Provide guidance to developers and administrators, resolve design questions, and make decisions on trade-offs. Ensure build/configuration aligns with approved architecture and quality standards are met through code reviews and testing oversight.Testing & Quality Assurance: Collaborate with QA teams and end-users to develop test plans for ServiceNow solutions. Participate in system testing and user acceptance testing, verifying solutions meet functional requirements and performance expectations. Address any defects or issues in design by adjusting configurations or recommending improvements.Deployment & Support Transition: Plan and coordinate go-live activities for new ServiceNow features or modules, ensuring minimal disruption to operations. Create documentation (architecture docs, configuration guides, support playbooks) for implemented solutions. Conduct knowledge transfer and training sessions for operational teams or clients to ensure they can effectively use and maintain ServiceNow solutions post-deployment.Post-Implementation Optimization: Monitor solution performance and adoption after rollout. Proactively identify opportunities for improvement – streamlining workflows, enhancing user interface, or automating additional processes. Provide recommendations and implement updates or refinements to continually optimize value delivered by ServiceNow solutions.Standards & Best Practices Compliance: Ensure all solutions adhere to ServiceNow best practices and coding standards. Maintain integrity of ServiceNow platform by avoiding over-customization, leveraging out-of-the-box functionality where possible, and ensuring upgrades will be smooth. The Solution Architect also contributes to developing internal best practice guides and reusable solution patterns for ServiceNow.Collaboration & Communication: Work closely with project managers, business analysts, and other IT teams throughout project lifecycle. Communicate architecture decisions and status updates to stakeholders. Coordinate with ServiceNow Platform Owner or Enterprise Architect to ensure solutions are aligned with overall platform strategy and receive guidance on governance when needed.