Senior Web Application Support Specialist

2 days ago

coimbatore, India beBeeTechnical Full time

Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in providing exceptional customer service and technical support for our web and mobile applications.You will work closely with our Client Success team to resolve technical issues and collaborate with our Engineering department to debug and troubleshoot problems.In this role, you will be responsible for:Providing technical support to internal and external users, including customer service teams, clients, and partners.Communicating and coordinating feedback and inputs to the development team based in India.Assisting the QA lead with QA activities.Troubleshooting technical issues with minimal support from the development team.Speaking to internal and external customers to quickly identify their problems.Proposing workarounds to customers when a fix will take time to be released.Providing timely and accurate customer feedback.FOLLOWING up with clients to ensure problems are resolved.Supporting the roll-out of new applications.Providing support in the form of procedural documentation.Managing multiple cases at one time.Test and evaluate new releases.Propose new ideas and out-of-the-box solutions for a smooth operational process.Required Skills and QualificationsBachelor's degree in computer science or information technology.Work during US hours (9 am to 6 pm central time).3 to 5 years of experience with tech support for web-based business applications and mobile interfaces.Working knowledge of Linux, Java, JavaScript (React), MySQL, AWS.Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs.Experience with remote desktop applications and help desk software.Experience in ticket management tools like Clickup, Jira, Trello, etc.Experience in texting and communication-based applications is a plus.Certifications in Linux, Java, web development, AWS are desirable but not required.Experience in using AI tools for day-to-day tasks.Have a development mindset to quickly scale into a developer with minimal training.Attention to detail and good problem-solving skills.Excellent interpersonal skills.Good written and verbal communication.

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