hotsourced | Senior Customer Success Associate | india
10 hours ago
About The Company
We are hiring on behalf of our client, here a little about them in their own words:
We are an online SaaS platform, providing an “all in one” platform for businesses in the Car Valeting and Detailing industry. The software that we provide helps businesses manage online bookings, scheduling, payments, and customer communications. Alongside our “core” software product, we also operate a “premium” subscription service, in which we provide a higher level of account management support, alongside the management and reporting of PPC campaigns on our customer’s behalf.
We're seeking a Customer Success Manager to support our growing customer base and ensure they get maximum value from our platform. This role focuses on post-sale customer onboarding, engagement, and retention.
Role & Responsibilities:
- Manage the crucial 1-3 month period after customer sign-up to ensure successful platform adoption.
- Provide system walkthroughs and training to new customers
- Help customers set up their business offerings within the platform (packages, pricing, territories, scheduling)
- Respond to customer queries via phone and chat during business hours
- Maintain customer management documentation
- Assist with customer reporting, particularly for premium-tier customers
- Monitor customer engagement and identify opportunities to increase platform usage
- Provide general business advice based on industry knowledge (e.g., website
- optimization, marketing tips - we will train you how to appraise each business’ performance)
- Work closely with the sales team to ensure smooth customer handover
Requirements:
- Excellent communication and interpersonal skills
- Strong ability to build relationships
- Aptitude for learning new tools and platforms with training
- Capability to create documentation and reports
- Organized and able to manage multiple customer relationships simultaneously
- Positive attitude and strong willingness to learn
- Comfortable working with small business owners and sole traders
What We're Looking For
We value attitude and potential over specific experience. The ideal candidate will have:
- A natural curiosity and eagerness to learn new systems and processes
- Strong interpersonal skills and ability to build genuine connections
- Proactive approach to problem-solving
- Ability to adapt and learn quickly
- Patient and empathetic communication style
- Previous experience in customer service or account management is beneficial but not required
- Experience with SaaS platforms is a plus, but willingness to learn is more important
- Knowledge of the automotive or cleaning industries is helpful but not essential
Work Schedule
- Tuesday to Saturday, 8am to 5pm UK day time (approximately 1.30pm to 10.30pm IST)
Remunerations & Benefits
- Annual CTC: 6.5 - 8.5 LPA
- 20 days annual leave + 11 bank holidays
- Company laptop provided
-
india hotsourced Full timeAbout The Company We are hiring on behalf of our client, here a little about them in their own words: We are an online SaaS platform, providing an “all in one” platform for businesses in the Car Valeting and Detailing industry. The software that we provide helps businesses manage online bookings, scheduling, payments, and customer communications....
-
hotsourced | Quantity Surveyor | india
2 weeks ago
india hotsourced Full timeAbout The Company We are hiring for a leading utilities company dedicated to delivering high-quality construction projects across various sectors. They are committed to excellence, innovation, and sustainability in every aspect of their work. They strive to enhance the quality of life in the communities we serve. Position Overview: The Quantity Surveyor...
-
Senior Customer Success Associate
3 hours ago
India hotsourced Full timeAbout The Company We are hiring on behalf of our client, here a little about them in their own words: We are an online SaaS platform, providing an “all in one” platform for businesses in the Car Valeting and Detailing industry. The software that we provide helps businesses manage online bookings, scheduling, payments, and customer communications....
-
Senior Customer Success Associate
7 hours ago
India hotsourced Full timeAbout The CompanyWe are hiring on behalf of our client, here a little about them in their own words:We are an online SaaS platform, providing an “all in one” platform for businesses in the Car Valeting and Detailing industry. The software that we provide helps businesses manage online bookings, scheduling, payments, and customer communications. Alongside...
-
hotsourced | Operations Coordinator | india
7 days ago
india hotsourced Full timeAbout The Company Our client partners with some of the world’s leading brands to create meaningful moments for their customers through personalised, handwritten notes and gifts. Combining innovative technology with a personal touch, they help businesses enhance customer loyalty and drive sales. A diverse community of over 1,000 UK- and US-based scribes...
-
hotsourced | Project Co-Ordinator | india
2 weeks ago
india hotsourced Full timeAbout The CompanyOur client is an innovative, fast paced business which needs to respond rapidly to the ever-changing needs of our clients within the dynamic utility/construction sector.Position Overview:The Project Co-ordinator is responsible for the co-ordination of electricity, gas, water and telecoms projects working closely with the project manager to...
-
hotsourced | Project Co-Ordinator | india
2 weeks ago
india hotsourced Full timeAbout The Company Our client is an innovative, fast paced business which needs to respond rapidly to the ever-changing needs of our clients within the dynamic utility/construction sector. Position Overview: The Project Co-ordinator is responsible for the co-ordination of electricity, gas, water and telecoms projects working closely with the project manager...
-
hotsourced | Financial Controller | india
2 weeks ago
india hotsourced Full timeAbout The Company We are hiring for a leading utilities company dedicated to delivering high-quality construction projects across various sectors. They are committed to excellence, innovation, and sustainability in every aspect of their work. They strive to enhance the quality of life in the communities we serve. Position Overview: We are seeking an...
-
hotsourced | Financial Controller | india
2 weeks ago
india hotsourced Full timeAbout The Company We are hiring for a leading utilities company dedicated to delivering high-quality construction projects across various sectors. They are committed to excellence, innovation, and sustainability in every aspect of their work. They strive to enhance the quality of life in the communities we serve. Position Overview: We are seeking an...
-
hotsourced | Financial Controller | india
2 weeks ago
india hotsourced Full timeAbout The CompanyWe are hiring for a leading utilities company dedicated to delivering high-quality construction projects across various sectors. They are committed to excellence, innovation, and sustainability in every aspect of their work. They strive to enhance the quality of life in the communities we serve.Position Overview:We are seeking an experienced...
-
Operations Performance
4 weeks ago
India hotsourced Full timeAbout HotsourcedHotsourced is a dynamic company that's revolutionising consumer habits through sustainable practices.Role OverviewThe Operations Performance & Data Analyst plays a pivotal role in optimising driver routing, shift productivity, and operational efficiency, using data-driven insights to support tactical decision-making and drive improvements...
-
Customer Success Associate
6 months ago
India Data Intensity Full timeThe Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...
-
Customer Success Associate
5 months ago
India Augnito India Full timeFull-Time 1-3 **About Us**: Augnito is the next gen Voice AI powering the healthcare industry. Augnito empowers medical professionals and streamlined clinical workflows with cloud-based, AI speech recognition that offers ergonomic data entry with 99% accuracy, without the need for voice profile training, from any device, anywhere. From the outset, Augnito...
-
Customer Success Associate
7 hours ago
India Astra Security Full timeAbout Us:Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behaviour to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to...
-
Customer Success Associate
3 hours ago
India Astra Security Full timeAbout Us: Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behaviour to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps...
-
Astra Security | Customer Success Associate | india
10 hours ago
india Astra Security Full timeAbout Us:Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behaviour to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to...
-
india Astra Security Full timeAbout Us: Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behaviour to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to...
-
india Qapita Full timeAbout us Qapita is a pre-Series B equity management platform for startups and listed companies. Supporting over 2,000 clients across Asia, ANZ, and the US, Qapita engages with investors and over 300,000 employees holding more than USD 55 billion of equity value. Qapita's platform provides cap table management tools for startup founders and a holistic view...
-
india Qapita Full timeAbout usQapita is a pre-Series B equity management platform for startups and listed companies. Supporting over 2,000 clients across Asia, ANZ, and the US, Qapita engages with investors and over 300,000 employees holding more than USD 55 billion of equity value. Qapita's platform provides cap table management tools for startup founders and a holistic view for...
-
Awaaz.De | Customer Success Manager | india
1 week ago
india Awaaz.De Full time************************************************************************* IMPORTANT NOTE PLEASE READ BEFORE PROCEEDING FURTHER In order to be considered for this role, please apply via LinkedIn AND fill out this form: We will only consider applicants who have completed both steps. *************************************************************************...
