ServiceNow AI Expert

2 weeks ago

kozhikode, India beBeeAI Full time

Job OverviewA well-structured role for a seasoned ServiceNow AI Developer/Consultant is available at Terragig. This position involves creating intelligent workflows and AI-powered features within the ServiceNow ecosystem.Design and implement AI-driven enhancements to ServiceNow modules such as ITSM, CSM, HRSD, or FSM.Integrate external AI platforms or LLMs into ServiceNow for advanced use cases.Collaborate with stakeholders to identify opportunities for AI automation and efficiency improvements.The ideal candidate will have a strong background in ServiceNow development combined with experience or understanding of AI/ML technologies. Key responsibilities include:Configuring and customizing ServiceNow modules with AI-driven enhancements.Setting up and fine-tuning Now Assist and related LLM-powered capabilities.Developing and maintaining Virtual Agent topics and decision trees using Flow Designer and topic blocks.Our company values high-quality documentation, test coverage, and governance of AI models and features. Selected candidates should stay updated with the latest ServiceNow and AI trends, releases, and best practices.Required SkillsKey responsibilities include configuring and customizing ServiceNow modules with AI-driven enhancements. Developing and maintaining Virtual Agent topics and decision trees using Flow Designer and topic blocks are also required skills.What We OfferThe successful candidate can expect an exciting opportunity to work on cutting-edge projects, continuous learning and growth opportunities, and collaboration with experienced professionals in the field.

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