Telecom Strategist

Strategic Account Manager OpportunityAbout the Role:As a Strategic Account Manager, you will be responsible for driving revenue growth by identifying and capitalizing on opportunities to upgrade existing clients to higher-value telecom plans, premium features, or advanced solutions that meet their evolving needs.Key Responsibilities:Upselling: Identify opportunities to sell additional services and solutions to existing customers, such as data packages, cloud solutions, VoIP, and managed services.Cross-Selling: Promote complementary telecom services to existing customers, increasing average revenue per user (ARPU) and customer lifetime value (CLV).Customer Engagement: Build trust through proactive communication, understanding client requirements, and offering tailored solutions that add value.Market Analysis: Monitor customer usage patterns and industry trends to design targeted offers and campaigns for upselling and cross-selling.Collaboration: Work closely with operations, technical, and customer service teams to ensure smooth implementation of upgraded or additional services.Performance Tracking: Measure success through key performance indicators (KPIs) such as revenue growth, customer retention, and conversion rates for upsell/cross-sell initiatives.Proven track record of success in account management and salesExcellent communication and interpersonal skillsAbility to analyze complex customer data and develop targeted solutionsStrong business acumen and market knowledgeExperience with CRM systems and data analysis toolsBenefits:Competitive salary and bonus structureOngoing training and development opportunitiesA dynamic and supportive work environmentWhat We Offer:Opportunity to work with a leading telecommunications companyChallenging and rewarding role with opportunities for career advancementCompetitive compensation and benefits package