Director - ESG, Policy Advocacy & Service Excellence

4 weeks ago

bangalore, India Zepto Full time

Position: Director - ESG, Policy Advocacy & Service Excellence

Location: Bangalore

Reporting to: General Counsel

Job Description

Key Responsibilities:

1. Sustainability Reporting & BRSR Compliance

- Ensure compliance with SEBI’s Business Responsibility and Sustainability Reporting (BRSR) guidelines for e-commerce and consumer goods distribution sectors.
- Lead the preparation and submission of the BRSR as part of the company's annual report, with a focus on sustainable sourcing, packaging, logistics, and supply chain practices.
- Develop and maintain internal sustainability policies, focusing on responsible product distribution, waste management, and environmental impact reduction.
- Regularly update senior management and the board on sustainability compliance status, risks, and opportunities, particularly around areas like carbon emissions and resource efficiency.

2. Stakeholder Engagement & Reporting

- Engage with key stakeholders, including investors, suppliers, logistics partners, customers, and employees, to promote sustainability and social impact initiatives within the e-commerce and consumer goods landscape.
- Collaborate with third-party auditors and consultants to ensure transparency in sustainability reporting, particularly around responsible sourcing, product lifecycle management, and the environmental impact of distribution networks.
- Present sustainability insights and performance results to internal stakeholders and at external forums, highlighting the company’s role in promoting sustainable e-commerce practices.

3. Sustainability Strategy & Goals

- Support the company’s sustainability strategy, focusing on environmental, social, and governance (ESG) factors, such as reducing the carbon footprint of logistics and improving packaging sustainability.
- Partner with operations, supply chain, and product teams to integrate sustainability targets into day-to-day business operations.
- Identify opportunities for sustainable growth in areas like renewable energy use in distribution centers, eco-friendly packaging, and ethical sourcing of goods.
- Collect, analyze, and report sustainability performance data related to key areas like carbon emissions from transportation, energy usage in warehouses, and waste generation.
- Build and maintain a comprehensive data management system to track sustainability KPIs and ensure accurate reporting across all business units.
- Identify inefficiencies and implement solutions to improve sustainability performance, such as optimizing logistics routes or reducing the environmental impact of packaging.

4. Social Impact Programs & CSR

- Lead the development of social impact programs aligned with the company’s CSR goals, focusing on community development, digital inclusion, and fair labor practices in the supply chain.
- Monitor the effectiveness of social impact programs, ensuring alignment with the company's sustainability strategy and value creation for communities impacted by e-commerce growth.
- Partner with NGOs, government bodies, and industry organizations to enhance the company’s social impact, particularly in rural and underserved markets.

5. Service Excellence for Legal Services

- Collaborate with the in-house legal department to promote service excellence in legal services across the organization.
- Ensure that the legal department provides timely, effective, and sustainable legal solutions in line with the company’s business and compliance needs, especially regarding sustainability, CSR, and regulatory matters.
- Facilitate coordination between legal, sustainability, and operations teams to ensure all business decisions comply with regulatory frameworks and legal requirements, particularly those related to environmental and social governance.

6. Training & Capacity Building

- Conduct sustainability training for employees, particularly in logistics, operations, and supply chain management, to foster a culture of sustainability throughout the company.
- Build organizational capacity to implement sustainable practices across e-commerce and consumer goods operations, including automation of processes and legal functions.

7. Legal Services Automation

- Work with the legal department to explore and implement legal services automation solutions that enhance efficiency, reduce manual work, and streamline legal operations.
- Support the implementation of technology-driven solutions like contract management systems, compliance tracking tools, and automated documentation processes that are aligned with the company’s sustainability goals.
- Ensure that the automated legal processes comply with industry standards and contribute to overall service excellence, reducing risks and improving regulatory compliance, especially in areas related to sustainability and social impact.

Qualifications:

Educational Background: Degree/Certification course in Sustainability, Environmental Sciences, Social Sciences, Business, Law, or a related field.

Experience:

- 5-8 years of experience in sustainability, ESG reporting, CSR, legal services, or social impact roles within e-commerce, consumer goods, or distribution industries.
- Strong knowledge of SEBI's BRSR compliance framework and sustainability reporting standards for e-commerce and consumer goods sectors.
- Experience working with sustainable supply chains, packaging, logistics operations, legal services automation, and process improvement.

Key Skills:

- Comprehensive understanding of sustainability, supply chain optimization, and consumer goods distribution, along with legal services excellence.
- Proficiency in ESG frameworks, sustainability reporting standards (e.g., GRI, BRSR), and corporate governance with a focus on e-commerce and legal operations.
- Strong project management skills with cross-functional collaboration, particularly between sustainability, legal, and operations teams.
- Analytical skills for managing sustainability and legal services data, tracking performance, and identifying areas for improvement.
- Excellent communication skills for stakeholder engagement, sustainability reporting, and legal service training.

Preferred Skills:

- Familiarity with carbon accounting, sustainable packaging, renewable energy solutions for distribution centers, and legal automation tools.
- Experience in managing sustainability initiatives and legal services excellence in complex, multi-channel distribution networks and e-commerce platforms.

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