Solutions Delivery Expert

5 hours ago

Jodhpur, India beBeeService Full time

Job Title:Client Service Excellence ManagerKey Responsibilities:Responsibilities OverviewThe Client Service Excellence Manager will be responsible for delivering exceptional service to clients by ensuring operational excellence, meeting client expectations, and driving continuous improvement.Primary Responsibilities:Prepare and present monthly client reports on operational performance and service delivery.Develop and maintain strong relationships with clients to understand their business needs and priorities.Work closely with the operations team to ensure efficient and effective service delivery, including incident management and problem resolution.Identify areas for process improvement and implement changes to enhance client satisfaction and service quality.Develop and manage project plans to achieve key objectives and deliverables.Provide training and coaching to team members to ensure they have the necessary skills and knowledge to meet client expectations.Collaborate with cross-functional teams to share best practices and improve overall service delivery.Requirements and Qualifications:Proven experience in a client-facing role, preferably in a service management or operations environment.Strong analytical and problem-solving skills, with the ability to identify and prioritize issues.Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.Ability to work independently and as part of a team, with a focus on collaboration and teamwork.Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.Knowledge of IT service management principles, practices, and tools.Benefits:Competitive salary and benefits package.Ongoing training and development opportunities.Collaborative and dynamic work environment.Opportunities for career growth and advancement.Other Requirements:Ability to travel occasionally for client meetings and training sessions.Flexibility to work outside of regular working hours when necessary.Willingness to take ownership of projects and initiatives.As a Client Service Excellence Manager, you will play a critical role in ensuring the delivery of high-quality services to our clients. If you are a results-driven professional with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.

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