Windows Server Infrastructure Specialist

3 days ago

thane, India beBeeEngineer Full time

We are seeking a skilled Windows Server & Hosting Support Engineer to join our cloud hosting operations team.The ideal candidate will manage, support, and troubleshoot Windows-based environments used for QuickBooks (QB) hosting, TR hosting, and other application hosting workloads. You will work directly with clients, resolve technical issues, maintain server health, and ensure a secure, stable, and high-performance hosting environment.Key ResponsibilitiesWindows Server & Infrastructure:Manage, maintain, and troubleshoot Windows Server (2016/2019/2022) environments.Configure and support Active Directory, DNS, DHCP, Group Policies, and user/session management.Administer and optimize Remote Desktop Services (RDS) multi-user environments.Perform server hardening, updates, and ongoing system performance monitoring.Manage file permissions, shares, profiles, and storage allocations.Hosting Support (QB/TR/Application Hosting):Provide application hosting support for QuickBooks Desktop and Thomson Reuters software in a multi-tenant environment.Install, configure, update, and troubleshoot hosted applications.Handle user access issues, session problems, printing issues, mapping drives, and performance complaints.Coordinate with application vendors when needed for escalated issues.Client Support:Serve as a primary technical contact for hosting clients (L1/L2).Troubleshoot remote user connectivity issues including RDP/SSL/VPN.Provide timely and professional communication across email, tickets, and calls.Assist with user onboarding, environment setup, and migration tasks.Cloud Hosting & Operations:Monitor system health, uptime, CPU/RAM usage, and resource allocation.Assist in provisioning new servers, scaling resources, and maintaining high availability.Participate in backup verification, disaster recovery testing, and security compliance routines.Document environment changes, SOPs, and troubleshooting guides.BenefitsDevelop business acumen by interacting with US business owners and managers.Opportunity to work with industry experts and learn from them.Competitive salary commensurate with experience post internship.Work with latest tools and technologies related to Windows Server, VDI, Cybersecurity, Backups, Network/Server Monitoring.Flexible work environment with opportunities for professional development and growth.

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