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Senior Engineer, Field Service

3 months ago

tamil nadu, India ASMPT SMT Solutions Full time

Role:

Responsible for 1st level support to local customers and regional escalation support on ASMPT SMT Solution equipment including installation, hotline management and field servicing activities to ASMPT customers in Southwest Region of India and Sri Lanka.


Responsibilities:

  • Performs machine installation, commisioning, on-site training, production monitoring and etc
  • Performs standby service support
  • Responds to customer and regional service calls in a prompt manner and attend to problem at customer site when required
  • Provides on-site training to customers
  • Participates in continuous improvement and developing of new ideas and technology on product training delivery that add value to our customers
  • Other technical related activities related to SMT Solutions offerings


Requirements:

  • Diploma/Degree in Mechanical/Electrical and Computer/Mechatronics Engineering or related discipline
  • Minimum 8 years of relevant working experience
  • Strong SMT Equipment and Process Knowledge
  • Experience in Printer, Pick and Place and SPI Machines (preferably with ASMPT DEK and Siplace platforms)
  • Sound technical skills in Maintenance, Programming and Troubleshooting
  • Knowledge in basic project management skills will be advantageous
  • Experience in SMT equipment especially in service field preferred
  • Experience in SMT Process and Applications in the area for printing/inspection system, SMT Line Software’s integration, MES and Industrial Automation will be advantageous
  • Strong analytical mind and problem solving skills
  • Results & quality oriented
  • Possess strong team dynamics and able to work in multicultural environment and with people at all levels
  • Able to travel on short notice


Work Location: India, Chennai / Bangalore / Pune