Cloud Managed Services Engineer
3 hours ago
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Cloud Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts.The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L2) may also contribute to / support on project work as and when required.
What you'll be doing
Key Responsibilities:
Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioral skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required.
Knowledge and Attributes:
Academic Qualifications and Certifications:
Required Experience:
Workplace type:
On-site Working About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
-
Cloud Engineer
2 weeks ago
hyderabad, India Talent Corner HR Services Pvt Ltd Full timePosition: Senior Cloud Engineer, InfrastructureExperience: 5-12 YearsLocation: Hyderabad, Telangana, IndiaSkills Must have: GCP, Compute Engine, Cloud Storage, Kubernetes Engine, Cloud SQL, and Networking.Salary: Package as per industry standard.Work Type: Remote - First 2-3 months, Hybrid - After 3 Months3-4 Rounds of Interviews are there.Job Description:5+...
-
Cloud Engineer
2 days ago
hyderabad, India Evernorth Health Services Full timeAbout Evernorth: Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Cloud Engineering Advisor Position...
-
Senior Cloud Engineer
2 days ago
hyderabad, India Evernorth Health Services Full timeAbout Evernorth: Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Software Engineering Senior Manager Position...
-
Cloud Engineer
2 weeks ago
Hyderabad, India Talent Corner HR Services Pvt Ltd Full timePosition: Senior Cloud Engineer, InfrastructureExperience: 5-12 Years Location: Hyderabad, Telangana, IndiaSkills Must have: GCP, Compute Engine, Cloud Storage, Kubernetes Engine, Cloud SQL, and Networking.Salary: Package as per industry standard. Work Type: Remote - First 2-3 months, Hybrid - After 3 Months3-4 Rounds of Interviews are there.Job...
-
Cloud Engineer
2 weeks ago
Hyderabad, India Talent Corner HR Services Pvt Ltd Full timePosition: Senior Cloud Engineer, Infrastructure Experience: 5-12 Years Location: Hyderabad, Telangana, India Skills Must have: GCP, Compute Engine, Cloud Storage, Kubernetes Engine, Cloud SQL, and Networking. Salary: Package as per industry standard. Work Type: Remote - First 2-3 months, Hybrid - After 3 Months 3-4 Rounds of Interviews are there. ...
-
Cloud Engineer
2 weeks ago
Hyderabad, India Talent Corner HR Services Pvt Ltd Full timePosition: Senior Cloud Engineer, InfrastructureExperience: 5-12 Years Location: Hyderabad, Telangana, IndiaSkills Must have: GCP, Compute Engine, Cloud Storage, Kubernetes Engine, Cloud SQL, and Networking.Salary: Package as per industry standard. Work Type: Remote - First 2-3 months, Hybrid - After 3 Months3-4 Rounds of Interviews are there.Job...
-
Hyderabad, India DBS Bank Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...
-
Cloud Engineering Senior Manager
1 month ago
Hyderabad, India Evernorth Health Services Full timeAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Software Engineering Senior ManagerPosition...
-
Cloud Managed Services Engineer
21 hours ago
Hyderabad, India NTT Full timeJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Cloud Managed Services Engineer
3 months ago
Hyderabad, India NTT DATA Full timeJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
-
Cloud Managed Services Engineer
2 weeks ago
hyderabad, India NTT DATA Full timeJob Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Cloud Managed Services Engineer
4 days ago
hyderabad, India NTT DATA Full timeJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
-
Cloud Engineering Senior Manager
1 month ago
Hyderabad, India Evernorth Health Services Full timeAbout Evernorth: Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Software Engineering Senior Manager Position...
-
Cloud Engineering Senior Manager
1 month ago
Hyderabad, India Evernorth Health Services Full timeAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Software Engineering Senior ManagerPosition...
-
Cloud Engineering Senior Manager
1 month ago
Hyderabad, India Evernorth Health Services Full timeAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Software Engineering Senior ManagerPosition...
-
Cloud Managed Services Engineer
20 hours ago
Hyderabad, India NTT Full timeJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Cloud Service Manager
3 months ago
Hyderabad, India OpenText Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Cloud Engineer
6 hours ago
Hyderabad, India Wipro Full timeAbout WiproWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help...
-
Azure Infra Engineer
1 month ago
Hyderabad, India WaferWire Cloud Technologies Full timeWaferWire is currently seeking a dedicated Azure Infra Engineer to Join our dynamic team.Role: Azure Infra EngineerLocation: HyderabadJob Description:About Us: We are a forward-thinking company dedicated to leveraging cutting-edge cloud technologies to drive innovation and efficiency. We are seeking a highly skilled Azure Infra Engineer to join our dynamic...
-
Azure Infra Engineer
1 month ago
Hyderabad, India WaferWire Cloud Technologies Full timeWaferWire is currently seeking a dedicated Azure Infra Engineer to Join our dynamic team.Role: Azure Infra EngineerLocation: HyderabadJob Description:About Us: We are a forward-thinking company dedicated to leveraging cutting-edge cloud technologies to drive innovation and efficiency. We are seeking a highly skilled Azure Infra Engineer to join our dynamic...