Customer Support Executive

5 days ago

gurugram, India Policybazaar Full time

Customer Support Executive- Tamil/ Telugu/ KannadOffice Location: Gurugram, HaryanaContact Person - HR Anjali - What's app your resume to 8826269231Interview Mode - Face to Face only (No Virtual rounds)Work Mode- On-site workingWorking days- 6 days working with a roster offLanguages Preferred - Tamil/ Telugu/ Kannad/ English & HindiSalary- 2.5 - 4 LPAJob descriptionPolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Key Responsibilities:- Handle inbound and outbound calls to address customer queries and concerns.- Provide accurate information regarding insurance policies, premium calculations, and policy status.- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.- Maintain customer records by updating information in the CRM system.- Ensure customer satisfaction through professional communication and problem-solving.- Meet daily, weekly, and monthly targets set by the team lead.Required Skills:- Excellent communication skills (verbal and written) in English and Hindi.- Ability to handle customer queries efficiently and politely.- Basic computer knowledge and proficiency in MS Office and email.- Patience and empathy to manage difficult or irate customers.- Prior experience in a call center or customer support role is a plus.- Freshers and experience both can apply.- Minimum education: Graduate.- Salary package 3 Lpa to 4 Lpa.Interested candidates can share their resume to anjalikumari@policybazaar.comor Whatsapp to 8826269231Regards,HR AnjaliPolicy BazaarWe are looking for Immediate joiners .

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