Lead Technical Support Team Manager

3 days ago


bangalore, India beBeeTechnical Full time

Job OverviewThe role involves leading a technical support team to identify and fix complex issues in clients' networks while handling critical issues through the team's support.Guiding daily activities for the technical support teamMentoring engineers to enhance their skillsConducting performance reviews to ensure team members are meeting expectationsSupporting engineers in solving customer issuesEngaging in Quarterly Business Reviews to analyze team performanceLeading Post-Incident Reviews to identify areas for improvementRequired Skills and Qualifications8+ years of experience in technical support, with at least 3 years in a management or lead roleExpertise in handling incidents and troubleshooting in network security environmentsDemonstrated leadership skills, including guiding teams and conducting performance reviews



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