Administrator - Remittance [T500-20589]

About Us:

Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,700 locations in more than 50 markets. The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

The Group aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning more than 50 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide.

In Asia, MUFG has a presence across 20 markets – Australia, Bangladesh, Cambodia, China, Hong Kong, Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, and Vietnam.

It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region – VietinBank in Vietnam, Krungsri in Thailand, Security Bank in the Philippines and Bank Danamon in Indonesia.

MUFG Global Service Private Limited:

Established in 2020, MUFG Global Service Private Limited (MGS India) [Formerly known as MUFG Enterprise Solutions India Private Limited] is 100% subsidiary of MUFG Bank Ltd having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. With a current headcount of above 1000, MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

About the Role:

Position Title: Administrator

Corporate Title: Administrator

Reporting to: Vice President

Location: Bangalore

Job Profile:

Purpose of Role:

Responsible for supporting the business team in execution of functions related transaction processing, timely response to queries raised, record maintenance, reconciliation, follow internal and regulatory procedures and liaise with other internal stakeholders to ensure smooth processing of transactions.

Main Responsibilities:

Process:

• Perform the duties of Maker for the activities assigned diligently.
• Understand the process/ policies of the Bank and adhere to the needs.
• Work closely with overseas branch to process/execute the transactions as per accuracy/quality standards/SLAs of the Bank.
• Learn the system functions and adhere to the controls.
• Support overseas branch to resolve operational incidents/reporting (if any).
• Provide suggestion(s) to improve/streamline the operational processes.

Customer:

• Develop and maintain strong stakeholder management with key stakeholders within MUFG.
• Support and resolve customer enquiries and provide excellent customer service.
• Work in partnership with Compliance to understand relevant operational guidelines, MUFG’s standard procedures and local regulations and assess the impact on the daily operations workflow.
• Work in partnership with the wider operations team for information sharing and to ensure that transactions are processed accurately and in a timely manner.
• To support developmental projects relating to the Department.

People:

• Good in teamwork

Other / Control:

• Perform the checking process on operational issues, escalated by the less experienced members of the team.
• Perform the reconciliation of any daily pending transactions
• Support the Head of Department in determining the level of support on new MUFG product offerings by carrying out reviews on resourcing issues, internal policies, workarounds and system capabilities.
• Support the Head of Department in achieving the department’s KPIs, set by the Branch Management.
• Support in managing the risk profile for the department.
• Support internal and external audits within the department by preparing documentation as required
• Maintain good working knowledge of industry trends, products, relevant laws and regulations.
• Adhere to all company policies as well as guidelines

Candidate Profile:

• Minimum 2 to 3 years of relevant experience in managing Remittances and other payment products.
• Strong PC skills (MS Office)
• Knowledge of SWIFT message types and Payment Systems; GPP, CHAPS, SEPA, RTGS etc
• Exposure to Account opening process, static data maintenance process & customer data management.
• Exposure to clearing and payment processes (Both inward and outward)
• Understanding various system application used for clearing/ deposit booking
• Exposure to regulatory guidelines related to domain.
• Good interpersonal skills to deal courteously and effectively with others.
• Attention to details.