Freelance Software Product Support Specialist

1 week ago

lucknow, India beBeeExpertise Full time

Global Support Specialist Job SummaryWe are hiring multiple Global Support Specialists to support global software products, enterprise applications, and IT systems. These long-term freelance roles are ideal for professionals who excel at troubleshooting, customer interaction, application support, and technical analysis across different environments.Location: 100% RemoteDuration: 6–12 month contract (extendable into multi-year engagements)Clients: Global product companies, SaaS providers, and enterprise IT teamsAs a Global Support Specialist, you will handle real-time technical issues, contribute to product support, and ensure smooth resolution for global users across web applications, cloud-based systems, and enterprise environments. Your day-to-day work may include:Troubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access.Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Supporting software product environments — monitoring logs, validating configurations, and escalating to engineering when needed.Handling operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis.Performing basic debugging steps: log analysis, API checks, configuration review, SQL lookups, or environment testing.Working across Windows, macOS, and Linux for user-level and application-level troubleshooting.Responding to alerts, performing routine system checks, and supporting incident management workflows.Documenting solutions, writing knowledge base articles, and improving internal support processes.Collaborating closely with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliability.RequirementsMinimum 1–3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and the ability to work with international teams.Ability to work independently in a remote setup.BenefitsWork on global support initiatives with real-time impact.Multiple openings enable fast-track onboarding.100% remote with flexible hours.Long-term freelance work with stable demand.Opportunity to build deep experience across software, cloud, and enterprise systems.

  • Freelance Audio and Video Localization Specialist

    22 hours ago

    lucknow, India beBeeLocalization Full time

    Audio and Video Localization Specialist OpportunityWe are seeking experienced freelancers with strong backgrounds in audio and video localization to join our global production network. As a freelance audio and video localization specialist, you will work on dubbing and subtitle localization projects, ensuring that all deliverables meet the highest technical...

  • Freelance Data Quality Specialist

    1 week ago

    lucknow, India beBeeDataQuality Full time

    Job OpportunityWe are seeking a seasoned Freelance Data Quality Specialist to contribute their expertise in crafting robust data quality frameworks.Essential Qualifications:Advanced Python skills, including proficiency in Pandas/NumPy and API integrations.Strong SQL query writing, optimization, data validation, and debugging capabilities.Experience in...

  • IT Support Specialist

    1 week ago

    Lucknow, Uttar Pradesh, India Hope Global School Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job DescriptionIT Support Specialist provides technical assistance to users, resolves hardware and software issues, and ensures smooth operation of computer systems and networks. They install, configure, and maintain systems, troubleshoot problems, and support business applications. The role demands excellent problem-solving skills, customer service...

  • Software Testing Specialist

    1 week ago

    lucknow, India beBeeQuality Full time

    We're seeking a skilled Quality Assurance Specialist to ensure the quality and usability of our products. This role focuses on functional, regression, and exploratory testing.Key responsibilities include performing thorough blackbox testingDesigning and executing detailed manual test casesIdentifying, documenting, and tracking defectsContributing to the...

  • Freelance Videographer

    2 weeks ago

    Lucknow, India Ceramic Pro Lucknow Full time

    **Requirements**: - Excellent computer literacy. - Proficiency with editing software - Excellent interpersonal skills. - Proficiency with camera equipment. **Responsibilities**: - Film videos on-premise or on location. - Plan the shoot and content - Edit footage in post-production **Job Types**: Freelance, Full-time **Salary**: ₹8,000.00 -...

  • Product Specialist

    2 weeks ago

    Lucknow, India Novo Nordisk AS Full time

    Location: Lucknow Department – Cardiometabolic Sales Novo Nordisk India Pvt Ltd   Novo Nordisk offers more than just a job; it's a chance to build a meaningful career. With over a century of innovation in Diabetes, Obesity, Haemophilia, and Growth Hormone Disorders, employees can impact lives and communities through improved treatments. If you're...

  • Video Production Specialist

    1 week ago

    lucknow, India beBeeVideography Full time

    Video Production SpecialistWe're seeking an accomplished Video Production Specialist to join our team in Kuwait.The ideal candidate will have prior experience in videography, film production or a related field with a strong knowledge of video editing software (e.g. Adobe Premiere Pro) and familiarity with camera equipment and lighting setups.Key...

  • Product Specialist

    2 weeks ago

    Lucknow, Uttar Pradesh, India Novo Nordisk, Inc. Full time ₹ 18,00,000 - ₹ 32,00,000 per year

    Product Specialist / Senior Product Specialist - LucknowCategory: SalesLocation:Lucknow, Uttar Pradesh, INLocation: LucknowDepartment – Cardiometabolic SalesNovo Nordisk India Pvt LtdNovo Nordisk offers more than just a job; it's a chance to build a meaningful career. With over a century of innovation in Diabetes, Obesity, Haemophilia, and Growth Hormone...

  • BC Support Specialist Needed

    1 week ago

    lucknow, India beBeeBusinessCentral Full time

    MS D365 BC Support Specialist Job OpportunitySikich is a global technology company seeking an experienced MS D365 Business Central support specialist to join their team. The ideal candidate will have hands-on experience with Microsoft D365 Business Central, excellent problem-solving skills, and a strong understanding of business processes.About the...

  • Product Specialist

    2 weeks ago

    Lucknow, Uttar Pradesh, India Novo Nordisk Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Location: LucknowDepartment – Cardiometabolic SalesNovo Nordisk India Pvt LtdNovo Nordisk offers more than just a job; it's a chance to build a meaningful career. With over a century of innovation in Diabetes, Obesity, Haemophilia, and Growth Hormone Disorders, employees can impact lives and communities through improved treatments. If you're motivated by...