Nipro Medical India | Call Center Specialist | ajmer
1 week ago
**Job Title: Customer Call Center Manager**
**Location:** Gurgaon
**Company:** Nipro India Healthcare R& D skill center
**Job Summary:**
We are seeking an accomplished Customer Call Center Specialist to lead our call center operations for Clinicians , Technicians , Nurses , Patients. The ideal candidate will have a proven track record in setting up call centers, selecting appropriate technologies, and defining essential skill sets for team members. This role requires strategic thinking, excellent communication skills, and a deep understanding of customer service excellence.
**Key Responsibilities:**
- Oversee the establishment and day-to-day operations of the customer call center.
- Define and implement call center strategies to enhance customer satisfaction and operational efficiency.
- Evaluate and select technology solutions for call center operations, including CRM systems, telephony, and reporting tools.
- Develop team structures and define skill sets required for various roles within the call center, including customer service representatives, technical support, and team leads.
- Ensure compliance with industry regulations and company policies in all call center activities.
- Monitor call center performance metrics and implement improvements as needed.
- Lead, mentor, and train call center staff to deliver exceptional customer service.
- Collaborate with other departments to ensure a seamless customer experience.
- Handle escalated customer inquiries and resolve issues promptly and effectively.
- Prepare regular reports on call center performance and present findings to senior management.
**Qualifications:**
- Bachelor’s degree in life sciences with specialization in Information Technology, or a related field.
- Minimum 10 years of experience in call center management, preferably in the Global Health care or IT industry.
- Proven experience in setting up call centers, including technology selection and team structuring.
- Strong understanding of customer service principles and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze data and make data-driven decisions.
- Familiarity with CRM software and call center technology.
**Preferred Skills:**
- Proficiency in Spanish language
- Expertise in Analytics & Reporting tools such as Tableau, Google Data Studio
- Knowledge of IT support processes , Help Desk software such as Zendesk , Freshdesk
- Familiarity of Softphone Applications such as Skype, Ring Central
- Knowhow of Knowledge Management Systems such as Confluence & Sharepoint
**Why Join Us:**
At NiHRDC, we value innovation and excellence. Join our team and be part of a dynamic environment where you can make a meaningful impact on customer satisfaction and contribute to the advancement of medical technology.
**Application Process:**
Interested candidates should submit their resume and cover letter to jobs@nipromedindia.com
-
English Typist
5 months ago
Ajmer, India Soni Arena Ajmer Full timeRequirement of English Typist at Law Firm. - 1. be Localised of Ajmer or are adjacent to Ajmer. 2. be well conversant with Legal Language and Briefing Work. 3. be fluent in English. 4. be artistic in approach and intellectual in modus operandi. [Salary - Rs. 30,000 per month.] [5 days week] For More Info Please Call on 9772946899 or 8209125910. Team Soni...
-
Medical Oncologist
2 weeks ago
Ajmer, India Great Coaches HR Consultants Full timeDear Doctor's Wishes and Greetings from Great Coaches HR Consultants!!!!!!!!! We introduce ourselves as one of the leading Placement Consultant. We provide manpower to the reputed Hospitals throughout PAN India. We have very good offers for Consultant Doctors in reputed hospitals providing good services to the healthcare from last years. We have this...
-
Bams Doctor
4 weeks ago
Ajmer, India SANYASI AYURVEDA Full timeCompany-: - SANYASI AYURVEDA- Employment Type-: - FULL TIME- Industry Type-: - HEALTH, WELLNESS & LIFE SCIENCE- Location-: - JAIPUR / AGRA / AJMER- Experience-: - 01-10 YEAR- Qualification-: - BAMS (Bachelor of Ayurvedic Medicine and Surgery )- Job Posted on-: - 02-11-2024Ayurvedic Doctor**: Responsibilities include conducting Ayurvedic consultations with...
-
Medical Representative
5 months ago
Ajmer, India Webbizzare Full timeScheduling appointments with doctors, pharmacists, and other healthcare professionals to promote company medications. - Developing an in-depth understanding of company medications. - Building and maintaining good business relationships with customers to encourage repeat purchases. - Following up on leads generated by the company. - Preparing presentations...
-
Sales Officer Ajmer
6 months ago
Ajmer, India FERRERO Full time. **Company Profile**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170,...
-
Field Executive
6 months ago
Ajmer, India tripleplay infra india private limted Full timeWe Are hiring Fields Sales Executive Job location Ajmer Call 91207 58619 **Salary**: ₹14,200.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay - Joining bonus Ability to commute/relocate: - Ajmer City, Rajasthan: Reliably commute or...
-
Public Relations Officer
6 months ago
Ajmer, India Sewa Mandir Foundation Full timeAdvertisement - Organize camps in city as well as other areas. - Pamphlets distribution - Taking care about the news in every channel of media. - Conducting meetings with doctors, shops of optical and medical stores and coordinate with them. - Managing with societies like rotary club, lions club, ajmer club as well as with schools of ajmer and near by...
-
Tele Calling Executive
7 days ago
Ajmer, India Rosium Developers Full time**Job Post: Female Telecaller at Rosium Developers** **Position**: Female Telecaller **Location**: Ajmer, Rajasthan **Company**: Rosium Developers **About Us**: Rosium Developers is a growing real estate firm dedicated to creating quality, affordable housing. We prioritize trust, transparency, and customer satisfaction in every project. **Key...
-
Medical Representative
6 months ago
Ajmer, India Novice Healthcare Pvt ltd Full timemeeting doctors to promote company pharmaceutical products and do business development **Salary**: ₹15,000.00 - ₹40,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance Supplemental pay types: - Commission pay - Performance bonus - Yearly bonus Ability to commute/relocate: - Ajmer, Rajasthan: Reliably commute or planning to...
-
Urologist
2 weeks ago
Ajmer, India Great Coaches HR Consultants Full timeDear Doctor's Wishes and Greetings from Great Coaches HR Consultants!!!!!!!!! We introduce ourselves as one of the leading Placement Consultant. We provide manpower to the reputed Hospitals throughout PAN India. We have very good offers for Consultant Doctors in reputed hospitals providing good services to the healthcare from last years. We have this...
-
Cardiologist
2 weeks ago
Ajmer, India Great Coaches HR Consultants Full timeDear Doctor's Wishes and Greetings from Great Coaches HR Consultants!!!!!!!!! We introduce ourselves as one of the leading Placement Consultant. We provide manpower to the reputed Hospitals throughout PAN India. We have very good offers for Consultant Doctors in reputed hospitals providing good services to the healthcare from last years. **We have this...
-
Social Media Executive
6 months ago
Ajmer, India VIJAY ICECREAM Full timeAre you a social media enthusiast with a passion for creating engaging content and driving online growth? We're looking for a Social Media Marketing Specialist to join our remote team. In this role, you'll be responsible for strategizing, creating, and managing content across various social media platforms to increase brand awareness, engagement, and...
-
Sales Coordinator
5 months ago
Ajmer, India Toshniwal Industries Pvt Ltd Full timeGood communication skills Customer handling & Calling experience **Job Types**: Full-time, Permanent Pay: ₹9,000.00 - ₹10,000.00 per month **Benefits**: - Leave encashment - Provident Fund Schedule: - Morning shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Adarsh Nagar ajmer, Ajmer - 305001,...
-
Fresher (Female)
6 months ago
Ajmer, India Yuvmedia Full time**Job**:Executive Fresher (female) **Location**:Ajmer, Head office (work from office) **Office timing**: 10:00 AM to 07:00 PM with 30 mins lunch break and 30 mins (15 mins x 2 times) casual breaks **Key Qualification**: - English communication skills are must - Must reside in Ajmer - Should be available for immediate joining **Key Responsibilities**: -...
-
Admission Counselor
5 months ago
Ajmer, India ASBA CORP Full time**Counsellor JD** **Responsibilities**: - We are looking for a person who can handle calls with good communication and convincing skills and convert Leads in Enrollments They should understand the needs of clients and guide them to purchase the course Mae Cold calling to Walkin - Making Cold call on given Database and generate Walkins from it - Help them...
-
Ajmer, Rajasthan, India Best Infosystems Ltd. Full timeHealthcare Recruitment OpportunityWe are a 25+ years Global HR Consulting Organization serving the Industry in the USA, Canada and India. Our company is expanding our Recruitment Team and looking for an experienced Medical Recruiter Specialist to join our team in the US healthcare industry.The successful candidate will be responsible for end-to-end...
-
Holiday Agent
6 months ago
Ajmer, India Satguru Tours & Travels Full timeKey Responsibilities**: - Determining clients’ needs and suggesting suitable travel packages. - Organizing travels from beginning to end, including tickets, accommodation and transportation. - Supplying travellers with pertinent information and useful travel/holiday materials. - Use promotional techniques and prepare promotional materials to sell...
-
Home Loan Sales
6 months ago
Ajmer, India Alpran Software Pvt. Ltd. Full timeGenerate new customer leads through various channels - Proactively identify sales prospects and conduct business development activities in the geography assigned Follow up on new leads and referrals to generate business - Achieving the monthly sales targets, assigned to him/her, for various products and services - Cross sell assets and fee products - Follow...
-
AIFMetrics | Sales Specialist | ajmer
7 days ago
ajmer, India AIFMetrics Full timeAbout the companyAIFMetrics is a WealthTech platform empowering alternative asset managers to digitally transform and expand into new territories and client segments. Our modules on Digital Onboarding, Digital Reporting, Factsheet Automation, LP Management and Digital Analytics ensure digitalisation of data across multiple alternative structures. AIFMetrics...
-
Require Marketing Executive
5 months ago
Ajmer, India DELHI ACADEMY OF MEDICAL SCIENCE PVT LTD Full timeProfile - Marketing Executive Experience: - 1-3 years AGE- 18 TO 40 Location-AJMER, RAJASHTHAN WORK FROM HOME AVAILAVLE (BUT FROM HOME YOU HAVE TO VISIT COLLEGE AND INSTITUION) MALE CANDIDATE WE REQUIRE **Responsibilities**: - Generating leads for EDUTECH projects - Must have experience in client handling. - Conducting research and identifying...