SNOW automation Analyst

1 week ago

bangalore, India Tata Consultancy Services Full time

TCS has been a great pioneer in feeding the fire of Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. TCS Hiring for SNOW Automation Analyst Experience Range: - 8 to 10 Years Job Location: Kolkata Job Description We are seeking a skilled Service Now Automation Analyst with knowledge in ServiceNow Admin, ServiceNow Developer, Phython, Java scripts. · The ServiceNow Automation Analyst is responsible for analyzing, designing, developing, and implementing automation solutions within the ServiceNow platform to improve IT service delivery, operational efficiency, and user experience. This role focuses on leveraging ServiceNow capabilities such as workflows, integrations, and orchestration tools to automate business processes and reduce manual effort. The analyst collaborates with stakeholders across IT and business units to identify automation opportunities, translate requirements into technical solutions, and ensure successful deployment and maintenance of automated workflows. Responsibilities or expectations from the role: Collaborate with business and IT stakeholders to gather and analyze automation requirements. Design and develop ServiceNow workflows, flows (Flow Designer), and Orchestration/IntegrationHub solutions. Implement end-to-end automation for ITSM, ITOM, HRSD, or other ServiceNow modules. · Create custom applications and extend ServiceNow platform capabilities as needed. Integrate ServiceNow with third-party systems (e.g., via REST/SOAP APIs, IntegrationHub). · Maintain technical documentation including process flows, solution designs, and test cases. Perform testing, validation, and deployment of automation solutions. Monitor performance and efficiency of automated workflows; identify and implement improvements. Ensure compliance with change management and governance processes. Provide training and support to end-users and internal teams on ServiceNow automation features. Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM. Experience with ServiceNow Flow Designer, Workflow Editor, and IntegrationHub. Knowledge of scripting languages like JavaScript and familiarity with Glide API. Experience with web technologies (REST/SOAP, XML, JSON). Strong problem-solving, analytical, and communication skills. Ability to work independently and in a cross-functional team environment. ServiceNow Certified System Administrator (CSA) is required. Additional certifications (e.g., Certified Application Developer, ITSM, ITOM) are a plus Minimum Qualification: 15 years of full-time education

  • SNOW automation Analyst

    1 week ago

    bangalore, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. TCS Hiring for SNOW Automation Analyst Experience Range: - 8 to 10 Years Job Location: Kolkata Job Description We are seeking a skilled Service Now Automation Analyst with knowledge...

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