Support Engineer

3 days ago


hyderabad, India beBeeTechnical Full time

Job Title: Technical Support SpecialistDescription: We are seeking a skilled Technical Support Specialist to join our team. As a key member of the support team, you will be responsible for providing world-class remote assistance to users via chat, phone, and email.Responsibilities:- Provide comprehensive technical support across major operating systems, including Chrome OS, Mac OS, Windows, and Linux.- Troubleshoot and resolve technical issues by employing advanced troubleshooting techniques, searching in SOPs and KBs, and systematically narrowing down the root cause.- Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary.- Assist in setting up, configuring, and installing new software and hardware.- Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference.- Communicate effectively with non-technical users to explain solutions in an understandable manner.- Collaborate with cross-functional teams to escalate and resolve incidents.- Support and execute the deployment and integration of new SOPs and changes in systems.Requirements:- Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.- 2-3 years of IT-related customer service experience.- Excellent communication skills, able to hold a conversation.- Ability to work independently and as part of a team in a fast-paced environment.- Ability to deal professionally and learn new products and technologies.- Good customer service skills, multitasking, and documentation skills.- Ability to adjust quickly to changing priorities and implement accordingly.Key Skills:Ability to analyze and solve technical problems, good analytical and cognitive skills.


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